Product Manager, Android Channel Owner

 •  Citigroup Irving, TX

Less than 5 years experience  •  Financial Services

Salary depends on experience
Posted on 11/22/17
Irving, TX
Less than 5 years experience
Financial Services
Salary depends on experience
Posted on 11/22/17

Description

The NAM Digital Channels & Services team is responsible for setting the vision, strategy, and roadmap to deliver best in class customer experiences for Citi web and mobile properties. The team’s primary focus is to innovate across digital "container" experiences whereby we create products that support the broader web and mobile ecosystem and the specific customer journeys that sit within these containers. To achieve our objectives, the team has established a customer first design approach that puts the our customers at the center of everything that Citi does as well as leverage agile operating models to accelerate development progress to drive innovation.

The NAM Digital Channels & Services team is seeking a talented, imaginative, and experienced individual who is passionate about designing best in class Android experiences to join the team as VP, Android Channel Owner. This individual will report into the SVP, Head of Mobile Product Management and will responsible for a setting the vision, strategy and roadmap for the Android container experience. He/she will lead the customer centric research and analyze key performance indicators to set priorities that will drive development of the roadmap, prioritizing features, the release schedule, and continuous optimization through test and learn. Additionally, this person will act as a liaison with journey owners across the business to ensure that we are optimizing business value and communicating clear measurable outcomes. Finally, he/she will partner with the design team on the front-end container experience designs.

The VP, Android Channel Owner is accountable for succeeding against identified metrics including Android channel NPS and adoption. This individual must have strong business and leadership skills and extensive experience with technology to understand: what is feasibly possible, how trends will affect the product in the future, and how to translate customer needs into technology requirements.

Key Responsibilities

  • Partner with VP Journey Owners to identify, consolidate, and integrate of customer and business needs, market trends, and customer insights to prioritize needs and evolve product roadmap for the containers that house those journey experiences. 
  • Interface with Legal, Compliance, Risk, and ensure strategies and execution for the set of features under their control are delivered flawlessly and meet key compliance, risk, and control need to protect both our business and customer interests.
  • Partner with Market Research to define and implement customer research/customer co-creation, prototyping and testing to gain insights and identify customer needs and solutions.
  • Partner with Agile Scrum teams to support and implement the build of a best in class digital experience and ensure progress is being made against the journey backlogs.
  • Be the Android SME across the journey and channel teams, providing actionable insights and knowledge sharing for how the Android channel is evolving. Makes recommendations on where the Android channel is going.
  • Partner with Digital & Consumer Insights team to build a dashboard to monitor and track KPIs and send out to Sr. Leadership on an on-going basis
  • Interface with Legal, Compliance, Risk, and ensure strategies and execution for the set of features under their control are delivered flawlessly and meet key compliance, risk, and control need to protect both our business and customer interests.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Propositionexplains what we do and Citi Leadership Standardsexplain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Qualifications

Qualifications

Passion and knowledge of and customer experience best practices for the Android channel.

  • Customer Centric and an engineering mindset.  Significant experience using customer centric research and customer analytic tools (i.e., Voice of the Customer, NPS, Opinion Lab, Usability labs, Market Research) to identify customer mindsets and solutions.
  • Innovative thinker with the ability to challenge the status quo and come up with creative solutions to solve problems and overcome hurdles.
  • Solid product management background, with the ability to concurrently manage and assess broad strategies and execute against multiple priorities in rapidly evolving, often ambiguous and complex situations.
  • Strong technical acumen, Android channel knowledge specifically required.
  • Strong team player, with excellent interpersonal skills and ability to influence, collaborate and communicate across all levels and across lines of business, internal resources and external vendors.
  • 2+ years experience in mobile.
  • 2+ years experience in digital product strategy role, digital product development, or technology role.
  • Job ID: 17070311
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