Process Improvement Professional 2

Humana Inc   •  


Industry: Healthcare


5 - 7 years

Posted 151 days ago

This job is no longer available.


The Process Improvement Professional 2 analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Process Improvement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses ofaction.


The Process Improvement Professional 2 researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Required Qualifications

  • Bachelor's degree
  • 5 years of technical experience( working with clinical systems; EMR/Practice Management systems)
  • Strong analytical, oral communication, and technical writing abilities
  • Experience in Microsoft Word, Excel, and Visio
  • Experience in a physician office environment
  • Experience developing process improvement procedures to streamline workflows
  • Experience working on projects designed to improve quality, reduce errors, and design new business processes.
  • Ability to travel up to 25%

Preferred Qualifications

  • eClinicalWorks experiencepreferred
  • Master’s degree in related field preferred
  • Project management experience
  • HEDIS measures knowledge
  • Knowledge in Humana clinical processes and workflows

Additional Information

Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours