Process Improvement Manager in Dubuque, IA

$80K - $100K(Ladders Estimates)

Prudential Financial   •  

Dubuque, IA 52001

Industry: Finance & Insurance


Less than 5 years

Posted 55 days ago

Job Responsibilities:

  • Provide technical leadership and coordination to improvement projects within the business.
  • Lead multiple process improvement initiatives to a quantifiable result in defect reduction, cost avoidance, loss reduction or revenue enhancement.
  • Act as change agent to instill Lean Six Sigma culture throughout the organization.
  • Serve as internal expert on process improvement tools and techniques focusing on Lean Six Sigma and coach process owners and leadership.
  • Recommend and facilitate quality and change management processes to identify customer needs and key drivers to reach customer satisfaction goals with financial benefit.
  • Monitor operation to ensure customer satisfaction and project delivery to ensure benefits are realized.
  • Subject matter expertise in process improvement with a focus on established tools and techniques.
  • Strong written and verbal communication skills with emphasis on oral presentation skills.
  • Facilitation of groups, especially as it relates to identifying opportunities for improvement.
  • Strong analytical skills including the ability to assess data, and reduce important and actionable tactics.
  • Experience in complex organizations and matrix reporting relationships.
  • Ability to interact with multiple layers of the organization with demonstrated success initiating change and ability to influence at all levels.



  • Bachelor's Degree required
  • Minimum 3-5 yrs project management and LSS Green Belt or Black Belt experience
  • Performance improvement and change management experience
  • Proficiency in Windows, Excel, Word, PowerPoint & Project Management software
  • Strong leadership abilities and experience including situations involving organizational culture change
  • Up to approximately 25% travel required

Valid Through: 2019-10-17