Process Improvement Analyst III - Developer

Navy Federal Credit Union

$80K — $150K *

Pensacola, FL 32501
+ 3 other locations

More than 4w ago


Experience:Not Specified

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Job Description

Job Description

Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of highly complex business processes and systems. Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of business and/or services and react to business needs reduce costs with broad latitude for discretion. Provide guidance and advice to senior management on the most efficient use of resources to obtain positive and measurable results. Perform highly complex process improvement functions under limited supervision. Oversee/direct and lead the most complex/unusual tasks of broad latitude and significant impact requiring complex analysis.


Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations

Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits

Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets

Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions

Research and evaluate opportunities related to process flow variance deficiencies

Develop and implement processes and procedures to ensure correct recording of actual labor times

Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction

Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance

Leverage best practices gained through process improvement activities to other activities which would benefit from implementation

Lead and prioritize strategic technology initiatives

Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements

Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements

Oversee/direct large scoped projects, provides guidance, act as skills resource and trainer to less experienced staff

Ensure the implementation of new and enhanced processes

Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures

Identify and assess business strategies and opportunities; develop appropriate analytical approaches

Full life-cycle project management

Establish and lead project teams

Develop project plan/scope/schedule/cost/communications

Procure and/or manage resources/timelines/deadlines/quality

Risk, Issue and Change management

Ensure successful project implementation

Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls

Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements

Perform other duties as assigned


Extensive experience in working with application development platforms (e.g., .Net, SharePoint, etc.)

Extensive experience in testing software (e.g., integration testing and unit testing)

Extensive experience performing peer code reviews

Extensive experience in leading teams in business process improvement initiatives

Extensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis, and related analytical tools

Expert knowledge of process mapping/modeling and business process reengineering

Expert knowledge of market trends, business strategies and technology and their interrelationships

Extensive experience in working effectively with diverse internal and external contacts

Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience

Certified Business Process Improvement/Reengineering Practitioner (BPR) or the equivalent combination of training, education, and experience

Project Management Professional (PMP) or the equivalent combination of training, education, and experience

Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

Expert skill communicating with all levels within an organization

Expert skill exercising initiative and using good judgment to make sound decisions

Expert research, analytical, and problem solving skills

Expert skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives

Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

Expert analytical/quantitative, reconciliation and deductive reasoning skills

Advanced verbal and written communication skills

Advanced skill analyzing and organizing problems or work processes for technical solutions

Bachelor's degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience

Desired Qualifications

Master's degree in Information Technology, Computer Science, or related field

Hours: Monday - Friday, 8:00AM - 4:30PM Hybrid - minimum of two days in the office weekly

Location: 820 Follin Ln, Vienna, VA 22180 | 141 Security Dr Winchester, VA 22602 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452 | 5550 Heritage Oaks Dr, Pensacola, FL 32526

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process

About Us

You have goals, dreams, hobbies, and things you’re passionate about—what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don’t take our word for it:

Military Times 2022 Best for Vets Employers

WayUp Top 100 Internship Programs

Forbes® 2022 The Best Employers for New Grads

Fortune Best Workplaces for Women

Fortune 100 Best Companies to Work For®

Computerworld® Best Places to Work in IT

Ripplematch Campus Forward Award - Excellence in Early Career Hiring

Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

About Navy Federal Credit Union

Learn More About Navy Federal Credit Union
Navy Federal Credit Union is a credit union that serves members of the military and their families. The credit union offers a range of financial products and services, including checking and savings accounts, loans, and credit cards. Navy Federal Credit Union was founded in 1933 and is headquartered in Vienna, Virginia. The credit union has more than 9 million members and operates more than 300 branches across the United States and around the world.
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