Process Excellence Lead

Shire plc   •  

Lexington, MA

8 - 10 years

Posted 273 days ago

This job is no longer available.

The purpose of this role is to partner with the Commercial Operations function (including Sales Ops, Marketing Ops and Leadership & Development) to address key process issues. Specifically, this role will play an integral part in leading projects that make internal processes more efficient and effective. This position will be responsible for taking a broader view of the Commercial Operations function to determine collaboration opportunities across departments and should keep external focus on how processes impact customers and customer-facing roles.

Key responsibilities include:

  • Lead efficiency and effectiveness projects (in partnership with functions) to address prioritized process opportunities in Commercial Operations with heavy focus on how changes impact customers and customer-facing roles
  • Play an active role in creating an optimization strategy for U.S. Commercial Operations
  • Partner on developing operational leading indicator dashboard approach to provide early warning signals for key Commercial Operations processes
  • Enable commercial performance, through the implementation of solutions that address business needs and proactively propose process and system improvements to ensure ongoing alignment with business
  • Be a leader in Process Excellence & Design Thinking for the Commercial Operations function
  • Expands and shares learnings from successful innovative solutions to other functions
  • Play an active role in modelling “zero defect” mentality and approaches



Interface with Commercial Operations colleagues to lead Process Excellence improvement activities and projects


Build Commercial Operations Process Excellence capabilities and community


Create central processes, standards and tools and promote solutions and best-practices

Education and Experience Requirements

  • BA/BS degree in business, life sciences or related discipline
  • 8+ years’ experience leading process improvement and program/change management activities
  • Corporate-level experience with cross-functional and cross franchise teams
  • Experience in the biotech/pharmaceutical industry with focus on Marketing and Sales and knowledge of Commercial Operations structure and processes
  • Strong applied Microsoft Office knowledge
  • Certification in LeanSix Sigma or other equivalent process improvement methodologies
  • Deep Organization Effectiveness and Change Management experience
  • Project Management Professional (PMP) certification preferred.

Key Skills, Abilities, and Competencies

Technical Skills

  • Deep analytical skills, able to see patterns, fast thinker and excellent decision maker.
  • Thought leadership in applying Process Excellence philosophy, methodology and tools in commercial context
  • Proven ability to successfully manage cross functional teams, and implement improvements within an established time frame, then sustain improvements
  • Strong project management skills with attention to detail and strong organizational skills

Business Acumen

  • Understanding of goals and needs of supported Commercial Operations functions
  • Thought leadership and expertise on the latest industry thinking on Commercial Operations processes including Data Management, Systems, Digital, SFE, Promotional / Sample Management and Program and Convention Management in others
  • Ability to translate process improvements into financial outcomes
  • Thought leader in translating business strategies into a portfolio of high impact projects and scaling quickly from strategic and tactical

Interpersonal Skills

  • Strong consultative and verbal and written communication skills
  • Excellent facilitation of working groups and project teams
  • Deep experience in presenting insights and conclusions from complex information in an easy to understand, compelling and memorable way
  • Successfully influences and advises project teams and their Sponsors to drive initiatives and decisions forward
  • High degree of customer service and ability to develop and maintain effective collaborative relationships with team members, management and internal/external partners
  • High ability to coach and develop colleagues without direct reporting relationships

Other Job Requirements

  • 10% domestic travel. May vary based on Shire work location and prioritized projects.

Req ID: R0017634