ABOUT THE JOB (JOB BRIEF): The Private Banking (PB) Mortgage Loan Officer (MLO) is responsible for covering retail bank branches and the Private Banking High Net Worth clients as directed. The PB MLO is the point of contact assisting clients on the origination of residential mortgage loans, which includes providing analysis and advice to the High Net Worth clients and/or prospects on mortgage solutions to meet their needs and financial objectives. The PB MLO is expected to be on- site at their assigned branch(s) for the full 8 hour day and/or at the Private Banking office, except as necessary to accommodate work commitments outside of the branch or outside of regular banking hours, which may necessitate a flexible work schedule. For Private Banking Loan Officers, this would include their private banking office(s). The PB MLO is expected to perform joint efforts with branch and/or private banking partners on increasing the mortgage opportunities within their existing client base. Any outside networking with outside referral sources should be handled in conjunction with the assigned branch partners and private banking relationship managers. The Private Banking MLO is expected to collaborate with the third party fulfillment company to meet the needs of our customers from the point of registration to closing. The Private Banking MLO is expected to meet or exceed established sales, cross- sell and referral goals congruently with maintaining high standards of client satisfaction and quality. This position is expected to manage client referrals and cross sell opportunities ensuring all new customers are introduced to local Branch or Private Banking Relationship Managers. The Private Banking MLO should maintain sales/originator systems and efficient work flows. ESSENTIAL JOB FUNCTIONS: The role of the PB MLO is to originate and process 1- 4 family residential real estate mortgage in accordance with Key Bank Mortgage's process and product guidelines. The PB MLO is responsible for gathering documents at the time of registering a loan and is expected to remain, along with the loan processor, the point of contact for the customer during the duration of the loan. This person is to maintain high standards of client satisfaction and quality, ensure sales/originator systems and work flows are efficiently controlled. The PB MLO also is responsible for managing client referrals and the cross sell process ensuring all new customers are introduced to local Branch and Private Banking Relationship Managers. The PB MLO is responsible for knowing all Federal Regulations and bank policies/procedures. As needed and in partnership with all bank partners, the PB MLO is expected to help with joint calls with potential clients to develop new business both in person and over the phone. The PB MLO is to keep informed of trends and developments in the real estate market and mortgage industry. In addition, the PB MLO is to develop and maintain in- depth knowledge of products and services as well as knowledge of competitors and competitive products. Daily Branch Activities: - Review Book of Business client profiles with Relationship Managers to uncover mortgage opportunities. - Discuss any cross sell opportunities discovered by Private Banking MLO. - Review mortgage pipeline with Branch Manager and/or RM, as directed by Branch Manager as well as with the Private Banking Relationship Managers. - Expedite loans in process by conducting regular pipeline reviews with processor(s), follow up on documentation with borrowers, interact with title companies, realtors, attorneys, etc. - Meet with clients for mortgage opportunities as scheduled. - Interact with customer traffic. Make introductions and pass out business cards. - COI calls should take place as part of the Private Banking MLO's normal work day and should involve the branch staff and/or private banking staff, as appropriate. - Interact with all branch personnel. - Time spent in the branch will include 'Monthly Activities". Monthly Branch Activities Include But Not Limited To: - Key at Work Calls: Make at least one Key at Work call with Branch Manager or RM rotating among assigned branches. - LCA Meetings: Attend at least one LCA meeting per assigned branch and present mortgage topic. - Key Team Meetings: Attend at least one Key Team meeting fully prepared with referrals as appropriate. - Production Reviews: Meet with Branch Manager & Private Banking RMs monthly to review mortgage production to goal results. Discuss commitments and plans for success for the next month based on the annual mortgage production goal. At the January review, discuss the annual goal and what it will take to achieve; how many referrals are needed for each application, how many applications are needed for each closing. Discuss commitments. - Mortgage Day: Conduct one Mortgage Day each month, rotating among assigned branches. Schedule two weeks in advance for event promotion as follows: attend LCA meeting to announce date and discuss event; provide flyers to branch for event promotion; and determine snacks to be provided if applicable. REQUIRED QUALIFICATIONS: - Five (5) years experience as a loan officer in 1st mortgage production. - At least three (3) years experience working with high net worth clients. - Proven ability to effectively manage high net worth client relationships. - Bachelor's degree in business related field or equivalent experience. - Possesses advanced technical knowledge and understanding of business tax returns, trusts, LLCs, and other asset protection tools used by high net worth clients. - A working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws. - Excellent verbal and written communication skills and ability to work in a team environment. - Demonstrated strong customer service skills. - Proficiency in sales and service techniques, including tele- consulting, prospecting and networking. - Strong financial acumen. Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.