As a Principal Voice User Interface Designer, you will be designing the caller experience primarily for speech-enabled applications. You will work on, and often lead, a multidisciplinary team of colleagues and domain experts to discover user requirements, and to match those needs against customer goals. Among other activities, you will validate functionality choices; design intuitive and adaptive call flows; write natural, conversational, and personalized dialogs; anticipate user responses; define grammars; and direct voice talents in the recording studio. You'll perform Usability Testing with consumers to further refine functionality and design choices. As a Principal UI Designer, you will need to understand caller populations and work effectively with customers in a design-leadership role on each engagement, while simultaneously working toward the customer's financial goals and remaining the authority on best practices in user-centered design. Your successes will be measured by a combination of business targets you reach or surpass; your relationships with customers, partners, and the team; and the positive impression your designs leave in the minds of callers
Principal duties and responsibilities:
Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for secure.
Education: At least a Bachelor’s in a relevant field (Linguistics, HCI, Cognitive Psychology, or Computer Science); Master’s or PhD preferred.
Minimum years of work experience: 7 years