Principal User Interface Designer

Nuance Com   •  

New York, NY

Industry: Technology

  •  

8 - 10 years

Posted 185 days ago

Job Summary:

As a Principal Voice User Interface Designer, you will be designing the caller experience primarily for speech-enabled applications. You will work on, and often lead, a multidisciplinary team of colleagues and domain experts to discover user requirements, and to match those needs against customer goals. Among other activities, you will validate functionality choices; design intuitive and adaptive call flows; write natural, conversational, and personalized dialogs; anticipate user responses; define grammars; and direct voice talents in the recording studio. You'll perform Usability Testing with consumers to further refine functionality and design choices. As a Principal UI Designer, you will need to understand caller populations and work effectively with customers in a design-leadership role on each engagement, while simultaneously working toward the customer's financial goals and remaining the authority on best practices in user-centered design. Your successes will be measured by a combination of business targets you reach or surpass; your relationships with customers, partners, and the team; and the positive impression your designs leave in the minds of callers

Principal duties and responsibilities:

  • Discover and analyze requirements from both the customer's and the user’s perspective. Be THE advocate for the user amid shifting and often unclear business requirements.
  • Approach design problems with a user-centered methodology and an understanding of best practices within speech-driven and complementary (mobile/web/tablet/desktop application design) contexts.
  • Create personalized and intuitive UX designs that intelligently leverage existing data and respect the user’s time.
  • Design speech interaction call flows; functional logic; conversational system prompts; and incorporate non-verbal auditory cues to match the established requirements.
  • Assist in implementing your designs by interacting with developers, directing voice talents, and performing usability tests.
  • Analyze performance of the user interface in the field with regard to performance metrics and caller experience, and recommend specific changes to improve caller satisfaction and transaction completion.
  • Use your experience on your specific projects to augment our evolving body of best practices.
  • Represent our UI approach and philosophy to top Fortune 100 companies.
  • Design alternative solutions, evaluating them to choose the best approach. Meet and collaborate with customers, users, and development partners to validate conceptual designs.
  • Support ad hoc project requests that may be unrelated to customer requirements or product knowledge (e.g., the preparation of workshop packages, demos, and conceptual mock-ups).
  • Facilitate presentations and discussions with customers, users, and developers to drive resolution on proposed features and functionality.
  • Maintain familiarity with other company products as well as competitive offerings to ensure thought and design leadership.
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for secure.

Education: At least a Bachelor’s in a relevant field (Linguistics, HCI, Cognitive Psychology, or Computer Science); Master’s or PhD preferred.

Minimum years of work experience: 7 years

Required skills:

  • Speech recognition software and/or telephony experience
  • Creativity, strong logic skills, and the ability to work in a dynamic, challenging, and
    consultative environment
  • Native-level English fluency
  • Strong Microsoft Windows skills, including MS Office
  • Excellent communication skills and the ability to develop and confidently deliver polished presentations to customers and internal teams
  • Availability to travel on-site with customers up to 15%

Preferred skills:

  • Experience with Natural Language Voice User Interface design is a plus
  • Audio engineering experience and/or experience working in a recording studio, as or with a professional Voice Talent
  • Professional writing experience
  • Project Managementexperience
  • Experience creating UI/UX for iPhone and Android and an understanding of mobiledesign patterns and their application when creating UI task flows and artifacts
  • Basic understanding of a programming language (e.g., Perl, Python, or Java).
  • Adobe Creative Suite (Photoshop / InDesign / Illustrator) or equivalent design software experience
  • Near-native command of a second language.