Under general supervision, designs and implements a wide variety of Telehealth systems in testing, training and production health environments.
Provides specialty Telehealth server workstation, peripheral, and medical device hardware and software support to internal and external customers. Integrates and deploys production servers and workstations into remote organizations’ infrastructure. Builds, configures and manages all development/test Telehealth servers and workstations.
Installs operating systems, both internal and third party software applications. Implements security systems, solutions and procedures for development, test and staging servers and clients. Tests, analyzes, implements and documents secure configuration solutions into the build, deployment, upgrade and maintenance processes for Telehealth servers and workstations. Manages license requirements and configuration for hardware and software.
In conjunction with management, designs, develops and implements training plans and processes to ensure Telehealth Systems Integration staff competency and depth of coverage on full spectrum of Telehealth and domain-related tasks. Provides technical assistance and mentoring to AFHCAN’s staff and remote organizations. Collaborates with outside organization IT staff and/or vendors to resolve hardware or software issues.
Analyzes system functionality, protocols, peripherals and security. Identifies and resolves problems; assures proper integration with other systems. Evaluates trends and recommends operational, procedural, technical and policy improvements to management to ensure compliance with HIPAA standards and FDA requirements
Designs and builds and deploys server and multi-client supportprocessesin conjunction with software and hardware product development. Manages system upgrades and continually monitors all AFHCAN production Telehealth servers for performance, business continuity, disaster discovery and security.
Provides technical training and assists in the development of training materials related to the installation, configuration or management of Telehealth servers and workstations.
Perform other duties as assigned or required.
Knowledge of healthcare environment.
Knowledge of HIPAA regulations.
Knowledge of FDA, ISO and UL requirements.
Knowledge of customer service concepts and procedures.
Knowledge of Alaskan culture.
Knowledge of basic network, hardware and software troubleshooting techniques.
Knowledge of networked computer system environments and peripheral device capabilities.
Knowledge of LAN and WAN principles.
Knowledge of project management Body of language.
Skill in deploying and integrating servers into IT infrastructures.
Skill in evaluating, recommending and implementing packaged software support tools.
Skill in data collection, analysis, procedure and process documentation.
Skill in researching, analyzing and evaluating new tools, materials and delivery methods of customer service.
Skill in assessing and prioritizing multiple tasks, projects and demands.
Skill in deploying and integrating workstations into IT infrastructures.
Skill in establishing and maintaining effective working relations with customers and co-workers.
Skill in operating a personal computer utilizing a variety of software applications.
MINIMUM EDUCATION QUALIFICATION
A Bachelor’s degree in Computer Science or Information Technology (IT) or related field.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory - Seven (7) years of Information Technologyexperience. An equivalent combination of relevant education and/or training may be substituted for experience.