Principal Systems Specialist

Waters   •  

IN

5 - 7 years

Posted 245 days ago

This job is no longer available.

8261

Responsibilities

  • Establish and maintain collaborative relationships with external and internal customers ensuring their success
  • Provide extensive technical support and system level troubleshooting
  • Manage and drive resolution for challenging customer situations in conjunction with the Field Service Engineer
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Act as a coach and systems expert for our Field Service Engineers
  • Ensure customer compliance regulations are followed
  • Deliver system level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports on a daily basis to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities and needs for Waters solutions
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

 

  • BS/BA in Chemistry or Biology, engineering or other science related field
  • Minimum of 5 years experience with Waters’ product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics) conducting advanced installation, troubleshooting and support
  • Valid Driver's License in good standing is mandatory
  • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
  • Overnight travel as required including international travel for training

Competencies:

  • Must possess a strong customer focus
  • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach tomeet customers’ needs
  • Personal sense of integrity and trust
  • Effective time management skills
  • Advanced system level approach to problem solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills