Principal Process Manager

Capital One Financial   •  

Richmond, VA

Industry: Accounting, Finance & Insurance


Less than 5 years

Posted 178 days ago

This job is no longer available.

Principal Process Manager

As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Process Manager Associate will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:

  • Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
  • Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
  • Identify and implement process improvements driving issue resolution/risk mitigation activities
  • Tracking and resolving process breakdowns
  • Understanding customers’ needs of the process and driving process improvements
  • Developing and maintaining formal process documentation including procedures and process flow diagrams
  • Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

Basic Qualifications:

  • Bachelor’s Degree or Military experience
  • At least one year of experience in Microsoft Office
  • At least one year of process management experience
  • At least one year of project management experience
  • At least one year of relationship management experience

Preferred Qualifications:

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
  • At least one year of experience in Compliance or Risk Management
  • At least two years of experience in Process Management  
  • At least two years of experience in Project Management 

Job ID R48072