Principal Portfolio Manager at Servicenow in Minneapolis, MN

Description

Job Title: Principal Portfolio Manager

Location(s): Minneapolis, MN/Remote, NY/Remote, CA

Role

The Portfolio Manager is a key position within the Customer Outcomes organization, responsible for thought innovation, creative thinking around how to best deliver leading practice assets and implementation processes in order to support successful deployments of ServiceNow technology by our own Expert Services and our Partner network. The PM is also responsible for building strong relationships with the corresponding Business Unit and Partner Manager. The PM needs to be highly collaborative and innovative while ensuring consistent experiences for our customers across all product lines.

What you get to do in this role

Responsible for the creation, deployment and maintenance of ServiceNow Employee Workflows leading practices assets including process documents, workshop materials, stories, use cases, etc., taking into consideration the entire employee experience

Identify areas of deployment process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks

Develop a network of relationships, and collaborate closely, with colleagues across geographies and product lines to ensure consistency of assets

Liaise with the Employee Workflows Product Line Business Units to ensure best practice collaboration and alignment, product roadmap input, and overall partnership is in place

Understand future product release roadmap and its impact to field delivery approach and services offered

Ability to assess the impact of an upcoming release to existing delivery assets as well as identify the need for new assets to be created, taking into account industry trends and customer needs

Enable delivery teams and Partner Managers on new and updated assets

Provide feedback into the Business Unit for continual improvement of product capabilities, features and interoperability in consideration of customer needs and requirements

In order to be successful in this role, we need someone who has:

Proven experience in identifying, prioritizing and developing implementation materials

Strong technical and functional experience in ServiceNow Employee Workflows Product Line capabilities

Ability to look across products to consider how to elevate the Employee experience within organizations

Self-starter, with a high degree of initiative with the ability to work independently and in a team environment

Ability to meet or exceed deadlines, balance multiple priorities and work under pressure

Excellent communication skills, both written and verbal, with strong presentation and facilitation skills

Diplomacy, integrity and presence that enables you to work effectively at all levels within the organization

Proven team player with the ability to gain the respect of others

Strong interpersonal skills, customer centric attitude and support of cultural diversity

Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into layman terms

Demonstrated ability to influence and consult (providing options with pros, cons and risks)

High degree of creativity and flexibility

Minimum of 5+ years of Professional Services experience, ideally within a leading consultancy company

Demonstrated understanding of Employee Workflows products, key features and functionality, and how customers can best implement and adopt throughout the customer journey

Bachelor’s degree (or equivalent) or higher in disciplines related to Employee Workflow Product Lines

High proficiency with recent versions of all Microsoft Office products

Able to travel up to 30% annually

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.