Principal ML Engineer

LivePerson   •  

Seattle, WA

Industry: Technology


Not Specified years

Posted 73 days ago

This job is no longer available.

Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre’s become a unified experience.

In this role you will:

  • Designing and building modern, flexible NLU pipelines and services
  • Delivering deep-learning based algorithms at scale
  • Bringing NLP/NLU research to life within production systems
  • Creating durable, flexible scientific deployment and experimentation capabilities
  • Apply cutting-edge methods of NLP/NLU to learn and derive value from one of the world’s largest goal-oriented conversational data sets, and deliver these methods to production services.
  • Work on challenging unsupervised and semi-supervised problems related to intent and dialog management, and create pipelines to accelerate and scale this effort.

You should be an expert in:

  • Masters/PhD Computer Science, or BSc + Experience
  • Analyzing, problem-solving, communicationing, and critical-thinking skills
  • Understanding of ML fundamentals, ideally including Deep Learning
  • Experience with frameworks for either Machine Learning or NLP (Scikit-Learn, SpaCy, Pytorch, Spark NLP)
  • Strong programming skills in an OO language
  • Ability to efficiently write production-quality code
  • Curiosity and interest in learning new applications and tooling
  • Ability to work closely with teammates in a highly collaborative environment, as well as providing strong individual contributions

Preferred qualifications:

  • Production ML evaluation and monitoring performance once completed
  • Deep learning models with internal and external NLP datasets
  • Machine Learning tools, models for Natural Language Processing applications, experimental design, research methodologies, qualitative and quantitative analysis
  • NLP techniques to solve problems such as sentence summarization, question answering, sentiment analysis, knowledge extraction and conversational bots

We care about you.
LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with great benefits, like pension plans, paid parental leave, and a competitive 28 days of paid time-off that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.

Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace.. And - our holiday parties are a blast!