Principal - Managed Markets

Symphony Health Solutions   •  

San Diego, CA

5 - 7 years

Posted 241 days ago

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Symphony Health Solutions, a wholly owned subsidiary of PRA Health Sciences, is a leading provider of high-value data, analytics, technology solutions and actionable insights for healthcare and life sciences manufacturers, payers and providers. The company helps clients drive revenue growth and commercial effectiveness, while adapting to the transformation of the healthcare ecosystem, by integrating a broad set of patient, prescriber, payer and clinical data together with primary and secondary health research, analytics and consulting. Symphony delivers a comprehensive perspective on the real dynamics that drive business in the healthcare and life sciences markets.


At Symphony Health Solutions, we pride ourselves on being Collaborative and customer centric. We do this by focusing on five key values:

  • Love the Customer by consistently exceeding expectations
  • Focus on Brilliant Execution by being detailed and accountable
  • Leapfrog the Competition by Differentiating ourselves and providing innovative solutions
  • Build a High-Performance Culture that does not accept mediocrity
  • Make it Fun by Connecting as one passionate high-energy team.


Connect with Symphony! Collaborate with Customers! Differentiate Yourself! 


The Principal role has primary responsibility for consulting with customers and salespeople to drive new business development of standard and custom analytics including advanced modeling projects in the Managed Markets or Brand Analytics practice area in the Western US Region that meets or exceeds sales goals. 


Essential Duties and Responsibilities:

  • Consults with customers and salespeople to drive new business development to meet quarterly and annual sales goals. Meets with clients when called in by a National Account Director (NAD) to discuss, document, and fully understand specific needs identified by the NAD; determine if a standard product/analytic will meet the client needs or if a customized solution is required.
  • Develops a methodological approach to meet client objectives, including design and documentation, if a customized deliverable is required; effectively articulates the business value of proposed deliverable/solution through a formal client presentation and addressing objections.
  • Leads new customer projects to ensure quality and timing of results by participating in the project kick-off and status meetings; ensuring a smooth transition to the Consultant or Engagement Manager and Analyst team; provides consultation and leadership to the Consultant to ensure design, fulfillment, and execution of projects; presenting the final work product to the customer upon completion.
  • Serves as the Managed Markets or Brand Analytics practice area subject matter expert to sales and other areas in the organization by educating internal resources on appropriate client-focused solutions.
  • Provides mentoring and coaching to Consultants and/or Engagement Managers regarding subject matter expertise, methodological approaches, solutions value and how to advance and close sales cycles. Informal training and coaching of analysts and customer service personnel as part of normal course of business to ensure knowledge is shared and disseminated into the organization. This position is responsible for conducting formal training sessions upon request.
  • Contributes to new product development within the Managed Markets or Brand Analytics practice area that meets customer needs by identifying gaps in current offerings. Drives innovation through custom engagements with client including new product concepts and context solutions.  Works with product managers and business unit team to translate unmet client requirements into business and functional specifications; participating in product design discussions, evaluating prototypes, and engaging in beta testing.
  • Develops and maintains expert level knowledge of the Managed Markets or Brand Analytics practice area by staying up-to-date with leading edge client business needs and solutions. Participates in and drives thought leadership within and of the organization.  



  • Minimum: Bachelor’s Degree in business, marketing, research-based social science, statistics, pharmacology, or quantitative methods; OR, if no degree, 10years of professional experience.
  • Preferred: Master’s Degree or Doctorate Degree in business, marketing, research-based social science, statistics, pharmacology, or quantitative methods.


Minimum Experience: 

  • 7years of Managed Markets or Longitudinal Patient Analytics experience, in some combination of consulting, project management, leadership, or sales within the life science, pharmaceutical industry, or related support industry (e.g., consulting, data provider) in the Managed Markets practice area.
  • Experience using or designing solutions for payer or patient analytics.
  • Successfully able to make in-person presentations to prospective clients in order to convey how a solution meets a business objective. Selling a complex product/service/solution requiring in-depth knowledge of the client’s business and how solution meets that need.
  • Consistent achievement of sales quotas or other quantitative objectives.
  • Consultative selling approach.
  • Demonstrated ability to learn a complex product line quickly through self-initiative and discipline.
  • Leading cross-functional groups to create analytic solutions.
  • Creating analytics-based solutions based on client needs.
  • Working with complex datasets to create information and solutions with little guidance or oversight.


Knowledge, Skills, Abilities:

  • Expert level knowledge of the healthcare industry in the Managed Markets or Brand Analytics practice area.
  • Quantitative or data expertise; ability to create solutions out of data
  • Expertise in specific therapeutic categories.
  • Sales process and activities.
  • Strong communication skills, including written and oral communication.
  • Customer focused.
  • Ability to work as part of a collaborative team
  • Critical Thinking — uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Complex Problem solving — review related information to develop and evaluate options and implement solutions.
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).


Travel Requirements: 

  • Domestic travel of approximately 20% expected for client visits, etc.