About the Position:
The Principal Consultant, Consulting Services guides the overall design and delivery of Ceridian Consulting Services engagements leveraging Dayforce to meet customer requirements and provides oversight and direction to team members. The Principal Consultant is considered an expert in HCM consulting with a strong SaaStechnology foundation and has been involved in multiple projects of diverse size & complexity with repeated project excellence over time. This individual works independently with customers and can influence outcomes based on knowledge in most or all skill areas. They have already distinguished themselves as an active and visible leader and enjoy coaching others.
Provide Consulting Services to Customers
Leads engagements that help prospects and customers determine how Dayforce will impact their HR service delivery that may include key processes, policies, user experience, organization design, governance, business case, reporting and analytics.
Ensures a smooth knowledge transfer process to the Ceridian Implementation team
Is considered a subject matter expert on strategic implementations. Can be brought in to assist on projects of various sizes, verticals and complexity.
Leads internal and external project and/or design meetings and provide status on progress of consulting services activities and deliverables
Conducts peer reviews and otherinternal project quality assurance activities
Either leads a CS engagement for Organizational Readiness best practices or provides guidance and input in preparation for rollout of the Ceridian solution
Able to establish credibility and rapport with internal and external stakeholders at all levels of organization; comfortable with executives
Is cool under pressure; often called on to lead difficult conversations with customers
Takes unpopular stance if necessary and in the best interests of the customer/project
Able to engage with multiple projects & customers at the same time
Contribute to Internal Consulting Services Initiatives
Design and document solutions and contributes to a solutions repository
Document best practices and share with the Practice
Lead the subject matter expert (SME) program in at least one area of expertise (HR service delivery, Dayforce, talent management)
Regularly participate in internal process improvement initiatives
Focus on Continuing Education
Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
Participate in Continuing Education sessions; lead Consulting Services best practice sessions
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
Mentor others on HCM best practice implementation of new product features and functionality
Provide Sales Support
Support the sales cycle through solution review and feedback and assistance with scoping and estimation
Participate in prospect discussions regarding solution overview and implementation considerations from a Consulting Services perspective.
Bachelor’s degree or equivalent experience
Master’s degree or post graduate coursework an asset
Typically has 7 or more years of HCM consulting experience with an HCM software provider or consultancy
Typically has 3 or more years of HCM implementation or relevant applications consulting experience
Solid experience in business process mapping, organization readiness, and technology enablement
Experience in change management an asset
Technical Skills Requirements
Has expert-level HR operations/business practices and technology enablement experience.
Has advanced level HCM SaaS domain and implementation experience
Dayforce product knowledge with an understanding of the critical interdependencies and data flow between all modules (desired).
Has a knack for simplifying complex technical or business rquirements and solutions that often present setbacks for others
Proficient in Microsoft Office products
Deep understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices
Functional Skills Requirements
Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to engage with multiple projects & customers at the same time and manage competing priorities
Excellent organization, communication and collaboration skills
Ability to lead and facilitate customer and internal workshops and sessions
Ability to mentor junior consultants through peer reviews and other QA activities
Acts as role model for Ceridian Cares
Ability to provide consulting services scoping and solution guidance in the sales cycle
Working Environment and Physical Demands
Ability and willingness to travel to customer sites as needed.