The way businesses talk to people online is broken. Intercom is fixing it. ??
Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email. In February 2017, Intercom announced it had surpassed $50M in annual recurring revenue, an increase from $1M in ARR just three years prior, making it one of the fastest-growing companies in tech. Today more than 17,000 businesses use Intercom to connect with a billion people worldwide. Intercom has 300 employees between its San Francisco headquarters, Chicago support office, and Dublin R&D office, and has raised $116M in venture funding.
What's The Opportunity? ?
Intercom is growing rapidly. Our revenue has increased 4-fold in 2015 and our Dublin R&D team has more than tripled in size in the past year. We’re looking for talented engineers to join us and influence our product roadmap and direction.
This is more than a technical role, you’ll be a creative product and technical contributor. You’ll use your experience to inform our engineering process and decisions when building new features and ensuring scalability and availability of the entire platform.
You’ll be part of one of our product teams which are multidisciplinary with design, frontend and backend engineering combined. While specialisation is important, we discourage pigeonholing. Our most effective people work across design and implementation, making the right technology decisions to build the best product.
One of our senior engineers, joining from a major PaaS provider, described his experience as “Before, I saw customers through a very large telescope. Now I’m right beside them.” We love the satisfaction of hearing how happy our customers are with what we build for them.
What Will I Be Doing? ?
As a Principal Engineer you will:
What skills do I need? ?
What happens when I apply? ?
First, apply so we can review your CV :) As the next step, we will send you our take home test to work on in your own time. You can find more details on the questions and how we evaluate answers here. The following step will be a phone interview with one of our engineers which will focus on technical and culture contribution questions (this step is sometimes broken down into 2 interviews). The final step is an onsite interview in our Dublin office (we can help with travel arrangements, visas etc.).
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.