Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.
Responsible for engineering activities that maintain and enhance the company's telecommunications and signal processing hardware, software and electrical systems. Works closely with technical operations staff on system design and configuration. Advanced technical and design skills. Collaborates with the design teams and advises team leaders.
MAJOR DUTIES AND RESPONSIBILITIES:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Assigned complex and critical projects that involve several technical systems and constituents.
Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
Analyzes and revises existing system logic difficulties and documentation as necessary.
Tests and reviews system designs.
Provides Engineering Technical support and guidance to regional personnel and ensure all technical integration, changes, standards and documentation are met.
Mentors and guides the work of senior technical staff.
Reviews work plans and designs and advises on improvements.
Adheres to industry specific local, state, and federal regulations, as applicable.
Knows, understands and follows company policy.
Performs other duties as requested by manager.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols
Advanced knowledge in network design, network architecture, protocols and network topology
Advanced knowledge in TCP/IP and the OSI Model
Advanced knowledge in using ticketing and software tools to support the current operations.
Advanced knowledge of network devices and basic network appliances
Advanced knowledge of network designing software, such as Visio
Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
Ability to use personal computer and software applications
Masters or Bachelor's Degree in Engineering or related field or related work experience
Related Work Experience Number Of Years
Engineering work experience 10-15
Project management work experience 10-15
Skills /Abilities and Knowledge
Knowledge of company products and services
Cisco Certified Internetwork Expert (CCIE)
Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)