Principal Customer Success Manager - Enterprise Security Programs

CA Technologies   •  

Burlington, MA

Industry: Technology


8 - 10 years

Posted 107 days ago

This job is no longer available.

CA Veracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Program Management Team. The Enterprise Security Program Manager (SPM) is responsible for driving CA Veracode customer’s Application Security (AppSec) programs while building and maintaining strong customer relationships. The Enterprise SPM ensures a high level of customer satisfaction, and drives services and license utilization leading to ROI recognition, strong contract renewals, and solution growth opportunities. This position requires a dynamic individual with the capability to manage multiple accounts, ability to establish appropriate success criteria, and drive programs toward success. You will be working with CxOs, Developers, and Application Security experts.


  • Establish and drive enterprise-wide risk management programs for application vulnerability testing.
  • Advise customers on how to best utilize the CA Veracode solutions within their organization.
  • Advise customers on rollout and usage strategies, as well as integrated security policies and SDLC processes.
  • Assist customers with creating, educating, and delivering of rollout plans, security policies, and integrated SDLC processes.
  • Assist customers with onboarding of development teams, understanding compilation policies, and executing consultation calls to drive adoption and utilization.
  • Ensure consistently-positive customer experiences by working closely with CA Veracode Support, Consulting, and Operations teams and providing oversight and management of customer issues and initiatives.
  • Prepare and lead customer program reviews; maintain accurate record of discussions and action items.
  • Serve as customer advocate while capturing feedback and reporting requests to Product Management.
  • Understand the technologies, constraints, and other issues connected with an application security program and its implementation.
  • Demonstrate CA Veracode's value proposition, its core platform features and product lines and other related tools/technologies.
  • Match CA Veracode solutions to customer's business and technical requirements.
  • Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of the support of customers.
  • Collaborate with Sales on account strategies, identify opportunities for expansions.
  • Mentor associate-level and senior-level program managers

Required Experience:

  • Bachelor’s degree or equivalent applicable experience
  • 9 or more years’ experience working on and ideally leading software consulting projects
  • Excellent customer-facing skills
  • Experience presenting to CxOs, Development managers, and Application Security experts
  • Knowledge of AppSec industry talking-points
  • Extensive strategic consulting skills and program management skills
  • Comprehensive knowledge of Veracode technology capabilities or competitive technology capabilities
  • Comprehensive knowledge of SDLC technology and artifacts
  • Ability to advise clients on strategic program development and drive the strategic vision of the client program
  • Experience in consulting program management, cross-selling consulting services and/or acting in a pre-sales role
  • Excellent written and oral communication skills to enable strong presentation skills
  • Demonstrated ability and desire to work and excel in a fast-paced environment
  • Self-motivated and able to solve problems independently and in team settings
  • Ability to work well across functional groups and influence others to get things done
  • Excellent team player and able to work under own initiative
  • Ability to effectively facilitate cross-functional teams and resources
  • Strong critical thinking, analytic, and problem solving abilities
  • Willingness and ability to travel up to 20%

Desired Experience:

  • Degree in Computer Science or Cybersecurity
  • One or more Information Security certifications: CISSP, CISM, CompTIA Security+, CEH, GSEC, etc.