Principal Cloud Service Manager at Opentext in Alpharetta, GA

The OpenText Information Exchange business is a leader in B2B solutions and powered by the world’s largest business network in the Cloud. Our Business Networks Solution Consulting team offers a set of solutions that facilitate efficient and secure exchange of information inside and outside of the organization, ranging from on-demand messaging and secure managed file transfer, to B2B integration and B2B applications. The world’s largest companies run in the OpenText Cloud that is supported 24/7 by our managed services team and enables 20 billion digital commerce transactions per year.

The opportunity:

As a Cloud Service Manager at OpenText you help customers implement new trading partners to grow their supply chain faster and be more efficient in an increasingly Digital World. You are part of a global team of skilled professionals who understand their customers’ needs and challenges. Your customers trust your judgment to help them implement solutions to solve their most pressing business problems.

You are great at:

• Working with a variety of customers in different industries, Financial Services is a plus.
• Owning clients long term success and satisfaction including being the key contact for Professional Services Delivery, change management, service level reporting, client satisfaction and assisting with growing revenue within the client
• Collaborating across all internal teams and resources to ensure solutions are being implemented effectively for your clients
• Client presentations and running effective meetings weekly/monthly/quarterly
• Identifying new opportunities for our Sales team to pursue
• Communicating details/updates to clients in a timely manner
• Organization & Time/Inbox Management

What it takes:

• You have a track record of direct client management and the ability to build long-term client relationships.
• You are comfortable directing cross functional internal technical resources including having the leadership skills to influence others and meet deadlines while maintaining high quality standards for excellence.
• A history of managing the resolution of risks, including taking a lead role in organizing inter-departmental meetings to resolve client issues and drive cross-functional issues to closure.
• Ability to correctly set operational expectations with clients.
• Maintain and deliver regular program status updates and service performance via the client dashboard.
• You have experience communicating to executive level
• B2B e-commerce (EDI) knowledge a plus
• You are intellectually curious, easily grasp new products and technical solutions, and bring the spirit of innovation to your customers.
• Understanding of SWIFT, document types, SWIFT processes, and semantics is a plus.