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Premier Population Health CS Senior Manager in Watertown, MA

Athena Health

Watertown, MA 02477
4w ago


$80K - $100K*


Account Management


5 - 7 years

Job Description

Job Responsibilities

  • Ultimate responsibility and accountability for customer satisfaction and retention within assigned book of business
  • Conduct business impact assessments while accurately and transparently communicating and setting expectations with client leadership
  • Tailor a long-term success plan for each client that aligns with their business goals and coordinate appropriate internal experts to ensure they are successful
  • Ensure ongoing adoption of a client's existing athenahealth products

Typical Qualifications

  • Bachelor's degree plus 5-7 years of professional experience
  • 2-4 years of working knowledge of Revenue Cycle, Commercial Insurance/Managed Care, and/or exposure to EMR in a Sales, Services, or Implementation capacity plus specific experience in Account Management or a Customer Service capacity
  • Executive-level communication and
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Valid through: 2020-3-17

About Athena Health

Epocrates, Inc. is an American company based in San Francisco, California that makes various mobile health software applications under the "epocrates" name, mostly for health care providers, providing them reference information about drugs and diseases, and diagnostic tools. Epocrates is a publisher of mobile device software applications, designed to provide information about drugs to doctors and other health care professionals. Among the software functions is checking for drug interactions, news feeds for product announcements and medical news, journal article lookup, as well as a mobile guide to ICD-9 and Current Procedural Terminology ("CPT") diagnosis codes. The application is widely available and sometimes free. One can download the application easily to an iPhone or Android device, so it is easily accessible. The company markets both free and multiple paid versions. It receives additional revenue from pharmaceutical companies.
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