The Practice Manager is responsible for the overall management and operations of large, complex, and or multiple Medical Group practices achieving balanced scorecard financial, quality, productivity, and patient/staff satisfaction performance goals. The Practice Manager partners with the Clinical Leaders regarding strategic planning, program and business development, continuous quality improvement and financial/budget reporting and monitoring for defined practices. The Practice Manager collaborates with other Medical Group Practice Managers and Directors in ensuring maximum benefit from office workflow efficiency and standardization across the Medical Group.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Partners with the Clinical Leaders of Medical Group assigned practices in the management of practice operations, financial performance, quality patient care, and patient satisfaction
- Responsible for monthly financial and operating budget variance analytics and reporting; interprets and reports results to Medical Group executive leadership; creates and implements action plans for revenue and expense improvements meeting all Medical Group, Christiana Care, payer, and regulatory requirements including billing accuracy, labor expense and productivity, non-wage expense, denials, fee schedules, grant management, etc.
- Advances workflow process optimization leading and championing continuous improvement projects to improve patient satisfaction of the office experience including patient access via schedulingtemplate management, front desk experience, rooming process, check out process, etc.
- Coordinates assigned practice relationship with the Access Center including establishing and maintaining Service Level Agreements, communication processes, and partnering in ongoing improvements
- Ensures service excellence behavior and service recovery processes are consistent within all assigned practices
- Leads efforts to create conditions for staff engagement
- Partners with the Clinical Leader to create, maintain, and improve clinical care and workflows
- Collaborates with other Medical Group Practice Managers, Directors, and Clinical Leaders to share and spread best practices
- Directs practice staff management via the site manager; responsible for employment processes and decisions regarding office staff (including orientation/onboarding); performance management; performance appraisals; office staff meetings/committees
- Leads PRC request process for assigned practices
- Approves travel expenses and reimbursement for staff of assigned practices
- Responsible for budget purchasing approval up to $5,000
- Directly manages Practice Supervisor or Clinical Coordinator or Site Supervisor or other Manager/Supervisors as assigned
- Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to the appropriate personnel, in a timely fashion, any unsafe activities, hazards, or safety violations that may cause injury to oneself, other employee, patients, and visitors
- Performs other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Work extensively with the Clinical Leaders of assigned practices. Coordinates projects and priorities with other operational and clinical leadership within the Medical Group and within CCHS including other clinical and operational departments, support departments (i.e., – IT, HR, care management, etc), administrative staff, referring clinicians, etc.
DIRECTION/SUPERVISION OF OTHERS:
As defined by practice make-up, could include Practice Supervisor, Site Supervisor, Clinical Coordinator, and/or Scheduling Coordinator roles.
Director, MGCC Primary Care Operations
EDUCATION AND EXPERIENCE REQUIREMENTS:
Master degree preferred, Bachelor’s degree required
Practice management: minimum 5 years’ experience