Practice Manager IV

Mercy   •  

Springfield, MO

Industry: Patient Care


Less than 5 years

Posted 418 days ago

This job is no longer available.

Oversees implementation of System policies and procedures.

2.1 Delegates appropriately and assures co-workers are held accountable for following all policies and standards.
2.2 Accepts constructive feedback and makes changes appropriately.
2.3 Gives honest feedback in a timely fashion
2.4 Enthusiastic and able to be a positive influence to others.
2.5 Demonstrates high self esteem or self worth.
2.6 Functions as a role model and mentor to all staff
2.7 Responsible for completion of Exposure Event documentation and follow-up;
provides support to the affected co-worker(s).
2.8 Responsible for follow-up of the Mercy Event Reporting System process
2.9 Responsible for 360 co-worker evaluation process
2.10 Responsible for Mercy Fit and Job Fit interview and hiring process

Financial Management:
3.1 Participates in monitoring productivity standards and budget guidelines on a daily basis.
3.2 Maintains personnel budgetary requirements.
3.3 Develops unit-based staffing guidelines.
3.4 Communicates with Director in regards to budgetary planning.
3.5 Responsible for the accurate completion the payroll process.
3.6 Completes monthly scheduling process and makes appropriate adjustments of personnel where needed.
3.7 Conducts on an annual basis at least on review of the pricing, coding, collections, purchasing and personnel policies and performance of each buisiness unit.. These reviews will be completed with the assistance of a specialist within the health System along with the department director.
3.8 Serves as the Charge Master for buisiness units to establish procedure codes.

4.1 Utilizes Personal Service communication techniques in all interactions.
4.2 Communicates in a diplomatic and professional manner and collaborates with team members using various forms of media.
4.3 Effectively communicates with Director to provide pertinent unit information.
4.4 Assures timely notification of process changes to the multi-disciplinary team.
4.5 Utilizes constructive problem solving techniques to promote change and deal with issues. Follows established channels for addressing issues, concerns, and problems.
4.6 Organizes and performs meetings as needed.

Education & Competency:
5.1 Assures the availability of competent patient care co-workers .
5.2 Accountable for personal education and competencies needed to manage
5.3 Accountable for Orientation processes of a new co-worker.

Co-Worker Engagement:
6.1 Promotes a healthy work environment.
6.2 Creates an environment that facilitates the team to initiate actions that produce results.
6.3 Promotes and engages staff in shared decision-making.
6.4 In collaboration with Director develops Action Plan for improved co-worker

Regulatory / Accreditation:
7.1 Supports Ministry, System and Hospital policies and procedures.
7.2 Participates in writing, reviewing and revising policies and procedures as needed.
7.3 Maintains current knowledge of regulatory standards and requirements.

Quality/Performance Improvement
8.1 Identifies and facilitates unit-based, system wide and ministry wide performance improvement activities.
8.2 In collaboration with the Quality Manager, develops and impliments quality plans to address ongoing operations
8.3 Organizes and oversees committee activities and serves as a Change Agent.
8.4 Collects data to assist in analyzing processes and practices.
8.5 Uses the chain of command to address issues or concerns as needed.
8.6 Assists in developing a plan of action to meet unit based performance standards and assists co-workers to meet these standards, collaborating with the Quality Manager.
8.7 Shares performance improvement outcomes with co-workers and identifies areas of strength and weaknesses, making adjustments to the plan of action as needed to meet the goals.
8.8 Participates in Root Cause Analysis to identify patient care deficits and work with the Quality Manager to develop a learning plan.
8.9 Collaborates with the Quality Manager to develop a plan for co-workers to increase skills and competencies.

Patient Satisfaction:
9.1 Problem solves and performs follow-up activities to respond to grievance and
resolve complex situations that arise
9.2 Accomplishes improvements in patient satisfaction with services received in the hospital; strives to exceed expectations of our customers.
9.3 Supports ongoing development of the Personal Service program throughout the ministry.
9.4 Participates in rounding activities to proactively address patient satisfaction

Patient Flow:
10.1 Keeps apprised of current department status , discharges and patient flow.
team to facilitate timely discharge.
10.2 Attends leadership huddles to understand the patient flow status of the hospital to meet patient needs.
10.3 Holds self and co-workers accountable for accommodating patient flow throughout the hospital.
10.4 Responsible for accurate staffing information to provide adequate resources for optimal patient flow.

Physician Relations:
11.1 Builds credibility with physicians as a champion for patient care, quality and
11.2 Collaborates with physicians to determine patient care services
11.3 Coordinates continuing education for physicians and Non-physician personel in the buisiness units.
11.4 Keeps physicians informed of changing policies and procedures; i.e. photo I.Ds open enrollment, etc.
11.5 Creates a positive working environment for physicians.
11.6 Takes an active role in seeking solutions/ answers to physicians concerns and/or suggestions.
11.7 Incorporate patient satisfaction discussion at each physician meeting finding low scores and suggestion on how to improve upon these scores.

Professional Development:
12.1 Demonstrates good citizenship through involvement in community and regional organizations.
12.2 Promotes own professional growth through involvement in a professional
12.3 Creates and maintains an environment wherein professional and personal growth is an expectation.
12.4 Holds self and others accountable for actions and outcomes.
12.5 Answers for the results of own behaviors and actions.

Wears proper personal protective equipment when appropriate. Observes universal precautions consistently. Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance. Meets and exceeds Health System attendance standards. Performs related duties as assigned.

Performs other duties as assigned by the Director.



Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


Education: BSN or in progress or buisiness-related degree .


Experience: 3-5years of hospital / business operations experience.

Requisition ID  2017-758324