Practice Manager

Industry: Healthcare


5 - 7 years

Posted 169 days ago

This job is no longer available.

Job Summary/Purpose:

This position: (1) manages the day-to-day operations of one or more outpatient clinics and assumes accountability for the successful operations of the clinics to include: financial performance, Stakeholder engagement and patient retention and patient satisfaction, (2) is responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way, (3) develops plans to identify and reach short and long term goals and assure development and compliance with operating and capital budgets, (4) monitors all key performance indicators and constantly identifies and implements areas for improvement and efficiencies, (5) partners and collaborates with the various organization support functions such as talent, education, medical staff services and administrative and physician leadership on staff, leader and provider recruitment, development and retention within the assigned location(s), (6) work in partnership with Cancer Treatment Centers of America® (CTCA) leadership to provide seamless and integrated service to our patients, (7) partners with the patient acquisition function to identify and implement creative plans targeted at build CTCA’s market share and brand.

Job Responsibilities:

  • Continuously monitors the operations and workflow and revises operational procedures as necessary in alignment with system practices to ensure efficiency and to drive expected results.

  • Monitors to meet/exceed all key performance indicators.

    • Finance - this includes ensuring proper controls and practices are followed and documented to secure the financial viability of the practice.

    • Patient – ensure data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Coach staff as appropriate to optimize the patient experience and lead by example creating a personalized experience for patients.

    • Operations – constantly identifies and implements areas for improvement and efficiencies including identified quality indicators.

    • Engagement – ensures an environment that supports high Stakeholder and physician engagement and continued education and learning.

  • Provides exceptional leadership and promotes teamwork and collaboration within the team and within the broader CTCA organization. Selects, onboard, develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians.

  • Collaborates with CTCA administration, physician leaders, and key CTCA functions to ensure we provide seamless and integrated services to our patients and meet/exceed our established key performance metrics.

  • Partners with patient acquisition function and public affairs to maximize patient acquisition strategies that enhance the CTCA brand and subsequent market share.

  • Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices.

  • Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment supports our Stakeholder’s safety and engagement and meets our patient’s expectations.

  • Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role.

  • Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

  • Cultivates an environment where The Mother Standard® of Care is delivered to each and every one of our patients

Minimum Qualifications:

  • Two (2) years of experience a related setting with accountability and responsibility for meeting/exceeding key performance metrics is required.

  • Five (5) years of experience in an outpatient clinic setting with accountability and responsibility for meeting/exceeding key performance metrics is preferred.

  • Bachelor’s degree in healthcare administration, business, consumer, finance or related field is required.

  • Master’s degree in healthcare administration, business, consumer, finance or related field is preferred.