Practice Director

Less than 5 years experience  •  Healthcare

Salary depends on experience
Posted on 05/21/18
Less than 5 years experience
Healthcare
Salary depends on experience
Posted on 05/21/18

21717BR

 Job Requirements     

Education: Bachelor’s degree in management or related field and three to five years of management experience, preferably in a practice setting; or commensurate education and experience. ACMPE certification strongly preferred.

Experience: Knowledge of ambulatory care operations; background in clinic procedures including schedule management, patient registration, use of electronic health record, patient flow, billing and referrals and authorizations. Computer proficiency including word-processing and spreadsheet applications and knowledge of electronic health record and billing software applications. Excellent written and oral communications skills necessary. Must have superb interpersonal skills and be able to handle difficult conversations effectively. Able to express opinions openly and honestly and provide feedback in a timely and productive manner. Ability to examine and re-engineer operations and workflows and report operational metrics to staff and providers. Must have experience with creating budgets and communicating financial information to staff and providers. Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations. Ability to work independently and set priorities under minimal supervision. Ability to work within the defined values, mission and vision of the organization.

License: N/A

Key Relationships:

• Works closely with the System Director/Director of Operations and System Medical Director to develop and implement operational & clinical workflows.

• Works closely with physician dyad partner (physician site leader) to resolve issues within the practice.

• Collaborates with peers within the Lee Memorial Health System

Job Description     

This position manages the patient experience at assigned practice(s). Responsible for overall effective performance of practice including management of staff, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance and billing compliance. Develops practice operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice. This position is responsible for the recruitment, development and supervision of staff. Ability to apply effective communication strategies to solve and facilitate simple and complex situations which enhance the culture and performance of the practice. Performs all duties in a manner which promotes teamwork and reflects the mission and values of Lee Memorial Health System. Responsible for practices with one site consisting of 11 or more full-time providers; HOPD departments with 5 or more providers; or practices with 3 or more separate locations.

Job Specifications     

Job Specifications (Physical & Mental Requirements) External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. If the requirement is not marked, then it is considered not applicable. General Requirements (has the ability to…) Sit - Continually ( i.e. Daily) Stand - Continually ( i.e. Daily) Walk - Continually ( i.e. Daily) Drive - Continually ( i.e. Daily) Bend - Continually ( i.e. Daily) Climb - Continually ( i.e. Daily) Kneel - Continually ( i.e. Daily) Crouch - Continually ( i.e. Daily) Twist - Continually ( i.e. Daily) Maintain Balance - Continually ( i.e. Daily) Reach - Continually ( i.e. Daily) Sensory Requirements (has ability for…) Far Vision - Continually ( i.e. Daily) Near Vision - Continually ( i.e. Daily) Color Vision - Continually ( i.e. Daily) Depth Perception - Continually ( i.e. Daily) Seeing Fine Details - Continually ( i.e. Daily) Hearing Norm Speech - Continually ( i.e. Daily) Hearing Overhead Pages - Continually ( i.e. Daily) Telephone use - Continually ( i.e. Daily) Mental & Emotional Requirements (ability to…) Cope with high level of stress - Continually ( i.e. Daily) Make decisions under high pressure - Continually ( i.e. Daily) Cope with anger/fear/hostility of others in a calm way - Continually ( i.e. Daily) Manage altercations - Continually ( i.e. Daily) Concentrate - Continually ( i.e. Daily) Handle a high degree of flexibility - Continually ( i.e. Daily) Handle multiple priorities in stressful situation - Continually ( i.e. Daily) Work alone - Continually ( i.e. Daily) Demonstrate high degree of patience - Continually ( i.e. Daily) Adapt to shift work - Continually ( i.e. Daily) Work in areas that are close and crowded - Continually ( i.e. Daily) Hand Manipulation (ability with…) Simple Grasping - Continually ( i.e. Daily) Firm Grasping - Continually ( i.e. Daily) Fine Manipulation - Continually ( i.e. Daily) Use of Keyboards - Continually ( i.e. Daily) Required Lifting (ability to lift…) Up to 10 lbs - Frequently ( i.e. Weekly) 11 to 24 lbs - Frequently ( i.e. Weekly) Pushing/Pulling (ability to push and pull…) Up to 10 lbs - Frequently ( i.e. Weekly) 11 to 24 lbs - Frequently ( i.e. Weekly) Environmental (may be exposed to…) Infectious Diseases - Frequently ( i.e. Weekly) Chemical Agents - Occasionally (i.e. Monthly) Dust, Fumes, Gases Occasionally (i.e. Monthly) Extremes in Temperature or Humidity - Occasionally (i.e. Monthly) Hazardous or Moving Equipment - Occasionally (i.e. Monthly) Unprotected Heights - Occasionally (i.e. Monthly) Loud Noises - Occasionally (i.e. Monthly)

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