Portfolio Division Manager - Nashville Metro Area

Position Purpose:

Provides positive leadership, vision, and direction for Association managers in the division by defining and clearly communicating the priorities and tasks assigned to the group and individuals. Interacts proactively with upper management, accounting, administrative, and human resources staff to ensure the division's cooperation and support of CMA's successful growth. The position requires a flexible, multitasking self-starter who takes direction from upper management and delivers results professionally and positively.

Major Tasks, Responsibilities, and Key Accountabilities:

• Responsible for day-to-day operations of the division including, but not limited to training, career mentoring and development, and coaching as needed.
• Assisting Association manager in financial management/research administration coordination and other "back of the office" tasks needed for manager and mentoring.
• Coordinate response to homeowners from communities in the division - providing research and resolution on issues raised as a support to the manager via phone calls, emails, and face-to-face when needed.
• Monitor all weekly manager reports to provide summary updates to the Director for issues needing intervention or coordination with the manager.
• Manages expenses and resources effectively to generate positive growth and resolve
• Assists managers with budgets and expenses on behalf of clients.
• Assists Association managers in successfully managing the current customer base and encouraging retention and growth.
• Performs regular site visits with managers to maintain knowledge of the Association and performance of the manager and client's contractors.
• Effectively communicates company goals and strategies to division staff.
• Provide support to Transition for all properties entering and exiting the division.
• Ensures all invoices/bills are paid on time by all managers in the division.
• Takes initiative and works with the division team to strategically develop new business, as well as retain and grow existing portfolio.
• Documents the performance of Association managers throughout the year and conducts thoughtful, constructive performance evaluations annually/including disciplinary actions with the assistance of Human Resources.
• Proactively monitors client satisfaction and anticipates potential issues by tracking a client retention checklist and attending meetings with Association management staff.
• Must check in with all Associations in your portfolio routinely.
• Assesses and reviews all new hires within 70-75 days of hire to assess the continuation of their employment past the 90-day review period.
• Tracks vacation, sick, and PTO for each person in the Coordinates coverage and serves as fill-in manager when needed.

Nature and Scope:

• Division Managers will be required to work from the CMA office a minimum number of days as specified by the current CMA in-office work policy for department heads and/or company leadership.
• Must attend evening meetings and visit Associations with Association Managers as necessary.
• Interacts directly with corporate officers, Association Managers, Boards, homeowners, and vendors, so clear and concise interpersonal communication skills are a must.
• The position demands accuracy and requires conflict resolution and decision-making skills.
• Must have extensive HOA and Condominium Management experience (five years).
• Discretionary bonus based on portfolio value retention and performance.

Education Required:

• Bachelor's Degree required.
• A CAMICB CMCA designation or a CAI designation (AMS, LSM, or PCAM) must be held and maintained.
• Proficiency in using Microsoft Office applications including yet not limited to Word, Excel, and Outlook.
• Proficiency in using Vantaca, Strongroom, and CondoCerts software.

Experience Required:

• Five years of applicable work experience (not necessarily in property management).
• Five years of proven Association management experience, or a minimum of two years at CMA.
• Working knowledge of budgeting and accounting processes.
• Mentoring skills, motivational skills, project management skills, and professional presentation skills are critical to this role.

Environmental Job Requirements:

• Primarily located in an indoor area but will require that time is also spent outside visiting properties.
• Must meet reasonable deadlines.
• Demands accuracy.
• Requires conflict/mediation resolution with clients and all personnel.

Compensation:

• Salary - DOE
• Bonus - Quarterly, based on total management portfolio

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.