Population Manager, Council Management at Gerson Lehrman Group in New York, NY

The Population Manager, Council Management is tasked with increasing key performance indicators for specific populations of GLG’s Council. He/she will partner closely with Member Solutions, Product, Engineering, Data, Client Solutions, and Marketing teams to improve Council Member experience and value, while optimizing for business impact aligned to GLG’s and Council Management’s overarching strategy.

The Population Manager will need to develop a solid understanding of the key value and engagement drivers of various council populations throughout the Council Member’s end-to-end lifecycle, and work cross-departmentally to prioritize how and when to manage those drivers.

The preferred candidate will be driven, collaborative, and data savvy, able to make data-driven decisions that optimize the experience of Council Members as well as impact to the business.

KEY RESPONSIBILITIES

The Population Manager, Council Management will be responsible for the following:

End-to-end population management:

Quantify demand for and supply of existing Council Members based on the needs of the business units

Determine best approach for recruiting new or surfacing existing Council Members based on demand/supply gap analysis

Develop population-specific engagement and retention strategy to remove roadblocks and ensure Council Members are discoverable and ready/willing to engage with GLG’s clients

Optimizing Council Member and Client Experience: Partner with Client Solutions, Data, Product, Engineering, and Member Solutions to leverage and connect-the-dots of other council-member-related initiatives for stronger internal collaboration and better CM/Client experience

Gathering learnings and disseminating best practices: Take lessons learned from managing specific populations and meeting needs of business units, and share with broader Council Management team for developing into best practices that can be incorporated to other populations or the Council as a whole.

Council Member advocacy: Represent the voice of the Council Members, working with the Members Solutions team and the rest of Council Management, and serving as a thought partner to business and product leaders in creating and delivering a best-in-class experience to the customer.

DESIRED OUTCOMES

Increase population engagement as measured by accept rates and other KPIs

Reduce missed demand for the population, working with the business units to measure and track.

Increase number of unique Council Members actively contributing to captured demand, as measured by utilization rate of the population.

Increase Council Member satisfaction of the population, balanced with client outcomes.

IDEAL EXPERIENCE

7-10+ years’ experience in product/marketing/program management capacity

Strong SQL experience writing and editing database queries, with high comfort learning new database structures

Uses data along with quantitative and qualitative methods to analyze problems and results

Comfort with ambiguity and ability to work in an entrepreneurial environment

Excellent facility with Excel required

Experience and comfort with PowerPoint

Experience managing user engagement within a membership-based company/product is preferred

Self-starter and intellectually curious

Effective collaborator and communicator who has driven cross-departmental change

Identifies and articulates issues across the organization (specifically Product, Marketing, and Client Solutions) relating to categories inclusive of customer acquisition, conversion, retention, and engagement

Undergraduate degree required