Planning and Situational Awareness Manager
Responsible for leading and managing a primarily volunteer team to support and provide Planning and Situational awareness in an assigned geographic region. Serves as the lead functional expert in a Red Cross Region for Planning and Situational Awareness. Tailoring national program offerings for the Region and communities within the Region, providing technical expertise, training, and leading regional implementation of planning and Situational Awareness, this position supports regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle.
Specific functions of this position include program implementation, remote team building of employees and volunteers, and soliciting feedback from end customers.
Operates as a part of the process called Information Management and Situational Awareness, which is one of the five pillar processes of the Disaster Management Cycle. Will oversee the identification of information needs and goals across the cycle (including needs/goals of stakeholders) and create information systems to support all parts of the disaster cycle. Drivers for this work include complexity of information and number of audiences, volume of data and internal/external customers. Will also oversee the activities of needs assessment and situational awareness in times of disaster.
Works to perform these functions according to the program direction provided by the Planning and Situational Awareness function at headquarters. Team leadership, supervision, and personnel development is provided by the Regional Disaster Functions/Support Director or the Regional Disaster and Program Officer; and may have a dotted line to the DPM or Community Exec (s) in the territory they cover.
1. Accountable for accurate and timely information according to defined customer and stakeholder requirements
2. Responsible for meeting the disaster cycle information needs of multiple internal and external customers and stakeholders
3. Designing and leading process for customer and stakeholder feedback for information needs
4. Overall design and implementation of Situational Awareness and Needs Assessment process.
5. During gray sky, responsible for compilation of situation reports (sit reps), in support of the Disaster Response Operation.
6. Oversee core information management technology platforms for Disaster Response and Recovery (DSARS, DROMIS, etc.)
7. Develops and supports volunteers who are the primary workforce. Engages volunteers as equal team members with specific responsibilities as part of their work.
8. Within scope of function, represents the entire disaster cycle of preparedness, response and recovery.
9. Ensures American Red Cross services are available to diverse communities.
10. Integrates the use of new and social media resources and serves as primary POC within Region to Social Media team and DigiDoc unit in coordination with the Regional Communicator.
11. Provides operational planning support in both Blue Sky and Gray to Region leadership and local territories.
12. Responsible for timely compilation and reporting of planning and readiness reports (i.e. Regional Disaster Plans, Disaster Readiness and Capacity Framework, etc...
13. Leads the Regions efforts in exercising and training of a primarily volunteer led workforce to support disaster preparedness, response and recovery programs in the region.
14. Ensures Red Cross role is properly depicted in government emergency management plans (i.e. Tribal, local, and State emergency operations plans). Participates in planning meetings with government partners.
Essential Functions/Physical Requirements:
Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential including sitting for long periods of time, driving a vehicle and working under challenging conditions.
Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. Should this occur, salary compensation would be given in accordance with the law.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.
Education: Bachelor’s degree or equivalent combination of education and experience.
Experience: Minimum of 5 years experience with social services or service/program delivery. Demonstrated experience in coordinating staff and volunteer activities. Ability to interpret program trends, results, and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem-solving. Ability to relate well and effectively with diverse groups and individuals.
Management Experience: Minimum 1-3 years of supervisory experience preferred.
Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Develops project plans & budgets. Demonstrates in-depth knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Develops strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions, with an external focus, and team orientation.
Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws.
Must be able to perform all assigned responsibilities under “grey sky” requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity