- The Public Key Infrastructure (PKI) Systems Administrator provides support, implementation, and design services for Microsoft Active Directory (AD) and Public Key Infrastructure (PKI) based systems across the enterprise including directory, identity credential and identity management solutions. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues. Applies new solutions through research and collaboration with team and determines course of action for new program initiatives. Implements AD and PKI solutions as required by the organization and the Identity Access Management (IdAM) program team.
- Must have systems administration and integration experience with Active Directory Certificate Services (ADCS). This position will support and take direction from the (IdAM) program Technical Director.
Duties and Responsibilities:
- Identify and resolve Tier 3 level service desk tickets for AD, ADCS, and PKI components.
- Draft logical and conceptual designs and develop technical work plans for integration of system components.
- Identify opportunities to innovate and enhance service delivery everywhere possible.
- Review system logs and perform system monitoring to verify integrity and availability of PKI component resources, systems and key processes.
- Create and maintain system documentation for PKI and IAM technologies, including installation, configuration, and appropriate troubleshooting steps.
- Improve existing processes through analysis of recurring problems and developing remediation steps to resolve issues.
- Assist in customer satisfaction through effectively communicating and managing customer expectations.
- Other duties as assigned
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
- Minimum of a combined eight (8) years professional work experience in systems administration of Windows AD and PKI system platforms.
- Bachelors degree from an accredited institution (Can be waived if relevant commensurate work experience is demonstrated with some college work completed).
- System integration experience to develop technical work plans and technical approaches for creating Change Requests (CRs), and for implementing vendor AD and identity and access management (IAM) tools and services.
- Strong understanding of Microsoft Azure and federated services
- Experience with PKI Registration Authority (RA) duties
- Familiarity with Identity Credential Access Management in Federal Government (FICAM) initiative, PKI X.509 Policy, and NIST PKI related special pubs.
- Experience with Google Docs is a plus.
- Good oral and written communications skills
- High attention to detail, good organizational skills, and the ability to take proactive action when needed.
- Experience with CyberArk privileged access management solution is a plus, but not required.
- Experience with SailPoint IIQ identity governance and management solution is a plus, but not required.
- MCSE certification is a plus, but not required.
- Experience with ADCS.
Knowledge, Skills and Abilities:
- List of KSA for each position
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
- The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
- During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.