JOB SUMMARY: Under general supervision, this position is responsible for 24-hour system administration for access control management, security surveillance, duress alarms, intrusion detection, and other safety and security systems are applicable. This includes collaboratively implementing comprehensive safety and security systems for successful integration, management, system monitoring, programming, reporting, troubleshooting, and planning for future installations or upgrades in compliance with all accreditation, state, federal and local regulatory laws, standards and protocols.
Performs as the Subject Matter Expert/Project Manager for any maintenance, upgrades, or installation of new and replacement equipment for access control, security cameras, duress alarms, and other safety and security systems as applicable. Ensures acceptance testing and commissioning protocols are followed to verify accurate operation as designed and compliance with all accreditation, state, federal and local regulatory laws, standards and protocols.
Performs and tests system backups and restores to ensure system recovery from error or outage. Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems on systems through performing routine preventative maintenance, functional testing, communication checks, database integrity checks, backups, and troubleshooting, which at times requires coordination with vendors and internal stakeholders to limit disruptions and system downtime. Develops and completes preventive maintenance checklists and monthly dashboard for presentation.
Performs system programming and configuration as approved; maintains system as-built drawings in concert with all change management; develops and maintains technical standard operating procedures and support documentation; and manages change documentation.
Responds to all service calls to assist with all issues relating to safety and security systems to include access control, alarm monitoring, video surveillance, duress alarms, software, servers, communication links, and other issues as applicable. Documents service requests in ticketing system, ensuring tickets are wells documented and closed as issues are resolved. Training provided as needed or directed.
Participates in the development of written policies, procedures, and resources that standardize the functioning of safety and security systems. Prepared to assist with the safety and security systems master plan by providing recommendations according to industry standards and recognized leading practices. Coordinates and delivers specific safety and security related training as directed.
Responsible for actively supporting the success of the Security Management Plan, ultimately complimenting and supporting the Safety Management Program, Emergency Operations Plan (EOP), Hazard Vulnerability Assessment (HVA) and facility operations.
Performs other duties as assigned.
• Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics.
• Knowledge of these technologies: Microsoft Office; Windows server and client versions and related utilities; e-mail servers; networking technologies and related protocols; VPN, remote access; hardware installation and support; system security techniques and firewall administration; Internet and Web technologies.
• Knowledge of AC/DC circuits and low voltage.
• Knowledge of relay logic.
• Knowledge of effective physical security management including concepts, principles, methods and techniques of healthcare institutional security.
• Skill in oral and written communication, including reports.
• Skill in managing multiple priorities and tasks concurrently and meeting deadlines.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in operating a personal computer utilizing a variety of applications.
• Skill in reading and writing required for maintaining logs of activities, making reports, and understanding policies and procedures.
• Skill in maintaining confidentiality.
• Skill in troubleshooting and.
• Skill in performing triage on system problems, resolving the system problems, repairing electronic security systems, and analyzing system data to prevent problems.
• Skill in identifying safety and security hazards.
• Skill in understanding highly technical materials involving general safety and security management.
• Skill in making critical decisions regarding safety or security conditions or concerns during emergent situations.
• Skill in putting together network drawings.
• Skill in evaluating critical systems, prioritizing work, and determining solutions.
• Skill in interpreting and applying laws, regulations, and policies.
• Skill in scripting/programming skills in SQL.
• Skill in working with low-voltage security electronic devices.
• Skill in demonstrating cultural sensitivity.
• Skill in the execution of Performance Verification Tests and system commissioning.
MINIMUM EDUCATION QUALIFICATION
Bachelor’s degree in a technical discipline. Progressively responsible professional work-related experience, education, or training may be substituted on a year-for-year basis for college education.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory – Six (6) years of experience in security related field with electronic access control and surveillance integration (law enforcement, security officer, security integrator, safety, compliance related roles, etc.); including experience programming/administrating access control and video surveillance systems; experience with installation, troubleshooting and testing of security electronics equipment; and experienceworking with Lenel. An equivalent combination of relevant education and/or training may be substituted for experience.
MINIMUM CERTIFICATION QUALIFICATION
PREFERRED EDUCATION QUALIFICATION
PREFERRED EXPERIENCE QUALIFICATION
• Experience supporting healthcare infrastructure, including IT infrastructure for electronic security systems strongly preferred.
PREFERRED CERTIFICATION QUALIFICATION
• Lenel certification preferred. Certification is required within 1 year of hire.
• American Society of Industrial Security (ASIS) board certified Physical Security Professional (PSP) certification.
• National Institute for Certification in Engineering Technology (NICET) Video Security Systems Technician Level III certification.
• Door and Hardware Institute (DHI) Electrified Hardware Consultant (EHC) certification.
• Building Industry Consulting Service Incorporated (BICSI) Information and Communications Technology (ICT) Design Fundamentals certification.
• Must be minimum of 21 years old due to likelihood of confiscating alcohol in performance of security duties.
• Must have Driver’s License with minimum three (3) years driving experience and good driving record.
• According to the needs of the organization, some incumbents in this job class may be required to obtain specific technical certifications.
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:
• This position can be physically demanding and requires the ability to frequently lift at least 50 pounds unassisted.
• ANMC is not a latex free environment. Therefore, some latex exposure can be expected.
• Must be able to effectively deal with stressful and potentially hazardous emergency situations.
• May encounter combative customers or family members.
• May be required to access mechanical areas or roof tops while wearing personal protective equipment (PPE).
• Ability to work on uneven surfaces for extended durations.
• Ability to work on elevated surfaces above six (6) feet.
• May be required to work outside the traditional work schedule.
• May be called out to work off-shift in emergency situations.
• Travels to various sites within Alaska in small fixed wing aircraft.