Less than 5 years
Posted 65 days ago
This position will work under the supervision of the pharmacist and/or technician supervisor. Requires knowledge of drugs, medical nomenclature, and the metric system to enter data into the computer system to fill prescriptions and to obtain reimbursement/payment. Serves as a liaison between the customer and the pharmacists, physicians, and third party administrators. Will also take requests for prescription refills and obtain necessary prior authorizations. Available, as scheduled, to answer inbound calls while protecting the confidentiality of member information and adhering to company policies regarding patient health information (PHI). Makes outbound calls as needed, faxes providers offices, and provides exceptional, courteous and professional customer service. Must demonstrate the ability to research complex issues across multiple databases, work withsupport resources to resolve member issues, and own problems through to resolution on behalf of the member in real time or follow-up with the member as soon as possible.
Skills and knowledge typically attained with acquiring a Pharmacy Technician License. Current and unrestricted licensure is required.
May be required to possess a valid drivers license.
Must demonstrate 3 or more years of experience performing in a pharmacy technician role. Must possess good organizational, problem solving, and computer skills. Must have good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts.Previous experiences working with pharmacy benefit managers, insurance verification, or patient assistance.
Previous experiences working with pharmacy benefit managers, insurance verification, or patient assistance.
Pharmacy Technician Certification Board (PTCB) certification.Pharmacy technician experience. Knowledge of medication management information system software and automated dispensing systems.Highly proficient in analyzing complex claim transactions and systems with the ability to effectively define issues, collect data, establish facts, and draw valid conclusions.Ability to follow changing instructions and execute special projects as required and additional duties as assigned.
Additional related education and/or experience preferred.