Responsible for providing consultation and new prescription intake. Provides patient consultation to those members requesting additional information with respect to their drug therapy and relationship to Walgreens pharmacies. Provides guidance, advice on proper drug usage, dosage, drug interactions, frequency, and possible side effects with existing medications that are part of their patient profile.
- Reviews drug histories and patient profiles to ensure proper and safe drug therapy. Provides individualized patient/provider consultation.
- Through use of superior communication skills, wins the trust of patients by listening to their issues and providing a sounding board for the pharmacy concerns.
- Responds to requests for information and/or policy interpretation, including but not limited to the transfer of calls to an appropriate Walgreens entity when additional ‘non-pharmacist’ related issues develop.
- Provides feedback as to the effectiveness of the Customer Retention Program including comments from patients as the value of individual consultations.
- Responsible for all questions, dialogues, and issues which relate directly to patient therapy.
- Conducts data and clinical reviews and taking necessary actions to ensure accuracy and appropriateness of medications.
- Provides clinical consultation and knowledge to patients, doctors, and insurance plans as needed.
- Follows guidelines and procedures for all job responsibilities in order to meet goals. Adheres to company policies and procedures including all HIPAA guidelines/regulations.
- Ensures compliance with federal, state, and local pharmacy laws.
Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
- BS in Pharmacy or PharmD and at least 1 year of experience in a retail pharmacy environment.
- Current Pharmacist license as granted by the appropriate state licensing authority.
- Experience motivating team members to research and resolve issues.
- Experience working with confidential information.
- Willing to work non-standard hours, which may include evenings, holidays and/or weekends.
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Willingness to obtain other state pharmacy licenses if needed.
- Knowledge of insurance plans.
- Knowledge of computer operating systems including Intercom, Promise, and Plus.
- Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
- Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
- Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).