Performance Manager

Cox Automotive   •  

Virtual / Travel

Industry: Automotive.

  •  

8 - 10 years

Posted 267 days ago

This job is no longer available.

Our Teams:

Dealertrack’s teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions

The Job:

The performance manager is responsible for customer retention and satisfaction by pro-actively interacting with dealerships to assist with maximizing the products Return on Investment (ROI) through effective utilization and use of the software.  The Performance Manager will be responsible for managing accounts via telephone and in-person visits to drive customer engagement. 

Your Role:

Effectively manage the progress and results of accounts assigned (retention)

  • Engage in high profile level activity across strategic client groups
  • Build and develop strong working relationships with customers and all users in the dealerships
  • Work with ‘at risk’ clients and determine action plan to turnaround and retain
  • Demonstrate “ownership” of account by responding to client requests in a timely and urgent manner
  • Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives in order to achieve results
  • Utilize standardized methods provided to closely monitor system ‘red flags’ and emergencies with clients and take immediate action
  • Determine needs for additional ‘value resource’ in order to maintain success of client progress/results
  • Work with, contribute and manage the action(s) required to turnaround ‘cancelled’ accounts
  • Effectively manage time and activity to successfully engage with every client at least once per month
  • Perform WebEx meetings each work day to meet target goals
  • Construct and communicate summary reports with appropriate documentation
  • Engage and participate in the exchange of ‘best practices’ across entire Performance Management team



Qualifications

What We Look For:

  • HS Diploma/GED Equivalent required, BA/BS preferred
  • 7+ years of progressive and successful experience in retail automotive management OR in a combination of the following:
    • retail automotive preferably at the management level
    • B2B or outside sales account management in a like and relevant environment
  • Demonstrated understanding of dealership operations
  • Demonstrated advanced written, verbal and phone communication and interpersonal skills
  • Proven experience and the demonstrated ability to effectively work with all levels within the dealership
  • Demonstrated advanced customer service skills and approach
  • Ability to travel up to 30% (day and overnight) as business requires
  • Prior retail automotive experience
  • Strong written & verbal communication and interpersonal skills

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