Performance Improvement Coordinator

5 - 7 years experience  •  Healthcare

Salary depends on experience
Posted on 07/17/18
5 - 7 years experience
Healthcare
Salary depends on experience
Posted on 07/17/18

POSITION SUMMARY:

Member Experience Advisors act as an internal consultant and resource to Network physician practices with a goal of driving performance excellence. Performance is all encompassing of quality, cost efficiency and patient experience.  Reporting to the Manager of Performance Improvement, the Member Engagement Advisor serves as a facilitator and change agent for continuous process and performance improvement by providing project planning and execution, understanding, defining, and communicating process redesign.

KEY RESPONSIBILITIES:

  • Assess performance in relation to established goals and standards; recommend new approaches, policies, workflows  and procedures to effect continuous improvement; Assists in the determination of goals and priorities with team, physician practices, or project management sponsor
  • Manage improvement action plans, coordinates team/project activities and schedules, quantify benefits, and provide leadership and mentorship to ensure robust and sustainable implementation, meeting all required timelines; Lead and facilitate improvement within physician practices and Performance team that will drive or have a direct impact on performance improvements and enhancing patient satisfaction; Work collaboratively to solve problems, minimize barriers and reduce resistance to change
  • Assist leadership in identifying key improvements that will provide the optimum benefit in enhancing quality and patient satisfaction; Develop effective communication methods with assigned practices, SHCN team members, and leadership
  • Collaborate across functional departments to manage and implement changes/enhancements; Identifies and facilities the collection and analyzing of quantitative and qualitative data and identifies key findings
  • Present relevant presentations to various stakeholders across the Network; Participates in the development and management of the department, including training, mentoring, recruiting, other departmental activities.

Education:   

Bachelors degree in related field required (or equivalent combination of education and experience), Masters degree a preferred.

Years of Experience: 

  • Five to seven years experienceworking with physician practices in a quality capacity
  • Understanding of the health care delivery setting 
  • Experience with diverse populations a plus
  • Must possess the ability to present and explain complex material to physicians and other providers and member populations in a professional manner
  • Demonstrated performance in project management, process improvement and project implementation
  • Proven administrative and coaching ability in complex environments
  • Strong ability to analyze, interpret, and evaluate data resulting in actionable recommendations
  • Excellent presentation and organizational skills; Excellent oral and written communication skills
  • Must have strong problem solving ability
  • Ability to prioritize and manage multiple projects and demanding workloads 
  • Must be able to work in a team environment, with good communication skills, supportive attitude and the ability to provide mentorship when appropriate 

 Specialized Knowledge:  

  • Lean or Six Sigma training a plus; knowledge of process improvement techniques required
  • Knowledge of managed care principles and physician practice
  • MS Office Suite
  • Demonstrated proficiency preparing spreadsheets, graphs and other presentation materials.

Req Number: 45560

Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.