Performance Improvement Consultant Senior

Adventist Health System Sunbelt   •  

Altamonte Springs, FL

Industry: Healthcare

  •  

8 - 10 years

Posted 29 days ago

Provides expertise, education, analytic and QA support for the development, utilization and implementation of a performance measurement learning system, including critical techniques in change management, and process improvement throughout the hospitals in the AHS. Serves as a resource and role model for other quality improvement specialists, and trains other leaders and end-users on performance improvement systems. Specific job duties include:

  • Re-engineers or designs new process maps based upon statistical techniques, data analysis and direct observations of current under-performing processes to create clinical and operational recommendations to achieve established goals
  • Collaborates with corporate/divisional/regional executives and hospital quality leaders to plan, develop and analyze PI project requirements and provides implementation support to local multi-disciplinary performance improvement teams
  • Travels to provide on-site training and workshops across AHS for executives, leaders and clinicians to improve their competency in the application of performance improvement tools and evidence-based techniques in health care
  • Leads teams through complex performance improvement projects providing a trouble-shooting and/or problem-solving expertise and skills as a master change agent
  • Leads, designs, and implements unit-based and hospital-wide improvement initiatives utilizing a wide-range of tool sets including Lean/Six Sigma, Work-outs, FOCUS PDSA, and rapid-cycle change

Experience Requirements:

  • 8-10 years of PI or project management experience with demonstrated outcomes with 3-5 years Performance Improvement experience in a hospital or health system setting
  • Lean/Six Sigma Master Black Belt
  • Prosci or other change management discipline

Educational Requirements:

  • Master’s Degree, preferably in a clinical discipline, system performance engineering, industrial engineering, public health or healthcare administration

Knowledge and Skills Required:

  • Knowledge of current issues in the healthcare environment preferred, particularly regarding healthcare quality measurement, outcomes studies, and patient safety.
  • Knowledge and demonstrated experiencepreferred in healthcare operational improvement that impacts patient care and experience, related to hospital wide throughput efficiency.
  • Proficient in developing and leveraging relationships within and across inter-disciplinary work groups including physicians
  • Ability to compassionately confront challenging issues or participants, while making valiant choices and taking bold action in the face of opposition or fear
  • Demonstrates strategic thinking to successfully navigate the spectrum of senior, executive leadership stakeholders, patients and front line clinical staff