People Success Manager

Ultimate Software   •  

Fort Lauderdale, FL

Industry: Enterprise Technology

  •  

Less than 5 years

Posted 58 days ago

This job is no longer available.

Description


The People Success Manager supervises the daily activities of the team to ensure efficient and effective delivery of quality service to our customers. Qualified candidates are highly-motivated, with strong leadership skills, solution-driven and possess a drive to deliver a high standard of service to our customers. A general knowledge of payroll and human resource concepts and regulations along with a knowledge of UltiPro HCM product is a plus.

Primary/Essential Duties and Key Responsibilities:

Required Qualifications:

Knowledge, Skills and Abilities

  • Minimum of 3 years of experience in a Leadership role required
  • Drive a culture of continuous improvement while fostering an innovative work environment
  • Experience in improving process for internal and external stakeholder
  • Supported business needs for performance statistics and other capacity planning and production data requirements.
  • Led forecast decision with leadership and prepared and analyzed reports
  • Experience in handling difficult and/or escalated situations
  • Assist team when additional escalation management is required
  • Define trend setting performance metrics and drive team to meet those metrics
  • Ability to interface effectively with Rapid Response, Core Support, Activation, Sales, Marketing and Development departments
  • Demonstrate leadership, decision-making and team building skills
  • Demonstrate strong oral, written and verbal communication skills
  • Communicate effectively via phone, email and in a group presentation setting
  • Demonstrate strong presentation skills
  • Demonstrate problem-solving and negotiation/influence skills
  • Excellent positive customer service skills
  • Outstanding organizational, problem solving, and communication skills

Experience, Education, Certification, License and Training

  • Bachelor's Degree in Business Administration, Accounting, or MIS, or equivalent

Preferred Qualifications:

  • Working knowledge of UltiPro applications a plus
  • Minimum of 5 years of Human Resources or Payroll experience preferred
  • Experience supervising employees in a virtual environment

Physical Requirements:

  • None

Travel Requirements:

  • 10-15%