Pension Administration Consulting Manager

Ennis Knupp & Associates   •  

Norwalk, CT

Industry: Insurance


8 - 10 years

Posted 341 days ago

Job number: 2410116

Your Impact as a Defined Benefit Client Service Manager

As a Defined Benefit Client Service Manager, the qualified candidate will be working within the Retirement and Investment Pension Administration Group, which is responsible for providing defined benefit administrative services to over 300 clients using proprietary software. Day to day management of a specific client or clients, assisting with implementations, managing special projects, delegating work among colleagues within a project, and acting as a mentor and role model are key responsibilities of a Defined Benefit Client Service Manager.


Job Responsibilities:


Client Service Management

  • Consult with client on special projects such as nonstandard benefit calculations, benefit statements, changes to requirements, special programs or other administrative requests 
  • Handle benefit plan administration and management of special projects associated with defined benefit plans for various clients 
  • Knowledgeable of client contract components with the ability to recognize out-of-scope work 
  • Ensure that measures established jointly by Aon/client are met for items such as: 

Calculation turnaround, Phone call returns, Benefit payment entry, Assist in collection of data for client billings 

  • Responsible for quality control of the client's pension calculation system
  • Maintain current knowledge of client specific plan provisions 
  • Broaden knowledge of defined benefit administration rules
  • Maintain client databases and benefit calculation log 
  • Assist in creating project timelines and ensure that deadlines are met
  • Assist in the collection of data  
  • Analyze plan provisions 
  • Review and perform benefit calculations 
  • Respond to member/participant calls and facilitates requests 
  • Coordinate monthly pension payments with trustee 
  • Consult with employee on pension plan provisions and payment elections 


Colleague Coaching

  • Act as a role model for other colleagues by exhibiting the values of the firm, displaying benefit of the doubt, integrity, and initiative 
  • Coaching colleagues regarding plan specific issues and technical competencies; this includes all colleagues working on clients, mentoring new colleagues, and more formal team training 
  • Act as a role model for soliciting and providing positive and constructive feedback 
  • Assist in ensuring that work is evenly distributed among the team


Pension Implementation

  • Assist with the set-up and testing of the of proprietary software for new clients according to the plan provisions and administrative requirements 
  • Assist with the development of plan administrator documents 
  • Customize employee communication material


You Bring Knowledge and Expertise


  • Bachelor's degree
  • minimum of 8 years of experience working with pension, defined benefit plans/administration
  • Demonstrated project management, client consulting, and team management skills 
  • Review of legal documentation/understand and communicate effectively any new rules/regulations toclients 
  • Consulting background highly preferred 
  • Pension formula knowledge required