Pediatrics Nurse Manager - Primary Pediatrics

Confidential Company  •  Mount Zion, IL
Salary depends on experience
Posted on 09/22/17
Confidential Company
Mount Zion, IL
Patient Care
Salary depends on experience
Posted on 09/22/17

Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.
The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.

Department Description

General Pediatrics at Mount Zion, provides routine health examinations, treatment for acutely ill children and consultations for difficult to diagnose problems.

Our services include immunizations, vision and hearing screenings, health education and counseling for teens and families affected by violence.

Job Summary

Under general supervision of the Administrative Director / MSO and the Medical Director, the Administrative Nurse has primary administrative responsibility for one or more ambulatory practices. S/he oversees clinical operations of Pediatric Primary Care clinic at Mount Zion and assists with Pediatric Primary Care clinic at Mission Bay. S/he also manages special clinics within these areas (Flu Clinic, Synagis, etc). S/he works with providers and staff to develop, monitor, and continuously improve systems pertaining to all aspects of patient care. S/he supervises all clinical staff including RNs, LVNs, and Hospital Assistants, facilitating positive interactions with providers, patients, and other departments. S/he is responsible for assuring licensure, competency and skills training and documentation for all clinical staff.  In the supervisory role, s/he works to establish and promote teamwork among practice staff.

The Administrative Nurse Manager occasionally steps in to provide direct care to a specified patient population, facilitating continuity of care and patient satisfaction. Responsibilities may include occasional staffing of advice center, acute care, or primary care. S/he consistently projects a professional and courteous demeanor. The Administrative Nurse shall comply with the Medical Center House and Telephone Standards.

The Administrative Nurse Manager will provide clinical nurse oversight for Pediatric Primary Care. S/he will serve as a liaison to Quality Management and Performance Improvement to introduce new quality guidelines, to meet new standards and to measure existing performance. S/he is liaison with Ambulatory Services Patient Care Services. S/he is responsible for leading site surveys including lab reviews, healthplan reviews, and JCAHO surveys. Responsibilities also include overseeing ordering of supplies and medications for the practices.

She/he will develop and maintain relationships with other inpatient and outpatient services to assure a smooth continuum of care for Pediatric patients, to support teaching objectives and to provide overall administrative coordination for Pediatric related services. S/he will be specifically responsible for coordinating and communicating with Emergency Room staff and clinicians on a regular basis to communicate Pediatric related procedures and policies. S/he assumes primary responsibility for point of care testing, infectious control, and clinical safety measures and training.

The Administrative Nurse will be responsible for evaluating and implementing new clinical and operational protocols and for maintaining existing protocols and will support the development of new primary or specialty care based clinics and services.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Required Qualifications

  • Active Registered Nurse licensure in the State of California
  • Active American Heart Association CPR certification
  • Bachelor's or Master's degree in Nursing
  • Proven leadership experience in a clinical practice
  • Demonstrated commitment to continuing education and self-development
  • Knowledge and ability essential to the successful performance of duties assigned to this position
  • Trained in UCSF IDX Patient Scheduling and Registration System. Power User a Plus
  • The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications

  • Experience in Pediatrics


  • Active Registered Nurse licensure in the State of California
  • Active American Heart Association CPR certification

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility. 
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.  
  • Protects the physical environment and equipment from damage and theft.

Job ID

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