Install, operate, maintain, repair, and modify end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios. Perform a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. Troubleshoot and solve technical issues related to end user equipment hardware and software. Ensure customer satisfaction is achieved.
5+ years experience in a help desk or technical support role. Associate’s degree in a related field. DoD 8570 IAT Level 1 certification desired. Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches. Demonstrated ability to read and understand technical manuals and schematics. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access). Able to manage time and priorities effectively and work efficiently with minimal supervision. Proficient in working with end-users remotely. Demonstrated expertise in Microsoft Windows 7 and 10. Familiar with Active Directory security and policies. Excellent analytical and problem solving skills. Must be a US citizen and hold an active/current TS/SCI with Full Scope Polygraph.