PC Admin

Confidential Company  •  Birmingham, AL
Salary depends on experience
Posted on 03/09/18
Confidential Company
Birmingham, AL
IT Consulting/Services
Salary depends on experience
Posted on 03/09/18

We are looking for PC Admin for our client in Birmingham, AL

Job Title: PC Admin

Job Location: Birmingham, AL

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

In one sentence:

  • Responsible for setting up, configuring, maintaining and supporting the PC hardware, software, mobile devices and printers used by employees in the organization.

What will your job look like?

  • You will install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications.
  • You will document service request with appropriate ommunication with customer for resolution, and observations, if any, using incident and service request management system
  • You will understand business requirements and provide appropriate solutions within the approved budget and timelines.
  • You will provide appropriate support according to roles and SLA.
  • You will comply with and be aware of HW, SW and Security policies
  • You will collaborate with other IT domains and non-IT stakeholders to provide the required level of service and incident resolution.
  • You will manage relationships with relevant PC vendors for hardware and software needs, as required.
  • You will ensure timely support to VIP customers and appropriate TAT for critical project requirements.
  • You will participate in POCs and global PC projects, and undertake testing of new generation PC equipment such as desktops, laptops, screens.
  • You will support war-room provisioning, town-hall support, meeting room support, etc.
  • You will create and update process documentation andthe relevant records to support compliance requirements related to ISO-20000:2011 certification.
  • You will manage and lead Root Cause Analysis,Lessons Learned and prevention processes to meet high standard deliverables and ensure company methodology is followed.

 

Why you will love this job?

  • You will have responsibility of setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organization.
  • You will provide appropriate support according to roles and SLA.
  • You will Comply and Collaborate with other IT domains and non-IT stakeholders to provide the required level of service and incident resolution. 

Competencies:

  • Analytical thinking & Problem solving
  • Promotes Operational Efficiency
  • Technical Excellence
  • Process Excellence
  • Continuous Improvement
  • Communication with Impact
  • Self-Driven
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