PBX Operator

  •  

Rancho Mirage, CA

Industry: IT Consulting/Services

  •  

Not Specified years

Posted 332 days ago

  by    Nina Mathews

We are looking for PBX Operator for our client in Rancho Mirage, CA

Job Title: PBX Operator

Job Location: Rancho Mirage, CA

Job Type: Contract - 12 Months / Contract to Hire / Direct Hire

Job Description:

PBX Operator; answering phones from internal (employees and medical staff) and external callers (patients and visitors and doctors) and transferring calls. Other duties apply

Preferred: One yearoperator console:

  • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations. 
  • Answers all telephones that ring in PBX with proper scripting and routes calls to the proper destination. 3. Answers incoming calls and places outgoing calls with speed and accuracy. 
  • Responsible for initiating all overhead paging. 
  • Responds to emergency alarms and codes with speed and accuracy. 
  • Expedites fire alarms, drills, and testing. 
  • Abides by all Departmental and EMC Policies. 
  • Must be flexible to work any shift or day as requested by supervisor. 
  • Keeps all records accurate and legible. 
  • Coordinates Heliport arrivals with Security and Nursing Supervisor. 
  • Pages Physicians and staff members as appropriate and calls in staff as required. 
  • Trains staff as needed. Helps families with their needs and directs them to their proper sources even if extra time is required. 
  • Maintains and activates base radio communications with 
  • Security and Maintenance departments. 
  • Takes and relays messages for answering service accounts when they are out of office or after hours. 
  • Obtains interpreter Via AT&T Language line when required. 
  • Responsible for Departmental keys throughout the hospital and gives keys only to authorized personnel. 
  • Assists Morgue releases by obtaining verbal release from nursestaffing for mortuary and contacting Security to assist mortuary with removal. 
  • Keeps up to date on the latest changes, letters, and special notices at the beginning of their shift. 
  • Keeps record and supply of loaner pagers. 
  • Actively participates in departmental decisions by participating in routine meetings and offering input