Payment Operations Manager

8 - 10 years experience  •  Transportation Services

Salary depends on experience
Posted on 10/16/17
San Francisco, CA
8 - 10 years experience
Transportation Services
Salary depends on experience
Posted on 10/16/17

RESPONSIBILITIES

  • Manage global operations for all payments by owning all key relationships and manage all operational components of those relationships including onboarding, escalation, and day-to-day operations.
  • Collaborate with Payments leadership to further develop the Payments Operations team into a high performing organization by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting.
  • Support cross functional teams for payment platform to build-out critical tools, create and automate processes where possible, and address longer-term or recurring issues.
  • Own, troubleshoot and resolve payment issues from beginning to end, working with engineering and external partners to troubleshoot and resolve issues in a systematic and timely fashion.
  • Execute payment programs effectively by supporting implementation teams within payments and across the entire company as a subject matter expert on operational matters.
  • Work with internal and external stakeholder to optimize payment flows to increase revenue and manage costs.
  • Be responsible to maintain service levels globally.

EXPERIENCE AND SKILLS

  • 8+ years of experience in payment operations or partnerships, ecommerce, and retailexperience
  • Bachelor's degree (MBA preferred)
  • Experience managing card network relationships and alternative payment methods
  • Knowledge of backend payment systems for both payment processors and merchants
  • Experience managing projects for complex cross functional initiatives
  • Positive attitude and willingness to roll up sleeves and dig deep to achieve goals
  • Analytical approach to problem solving and a track record of driving results through continuous improvement
  • Excellent cross-group collaboration skills, ability to impact and influence outcomes in matrixed environment
  • Ability to think and react in a high-energy, fast-paced environment
  • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
  • Problem-solving passion and service orientation
  • History of effectively managing external customers and successfully working with internal teams to build new capability and implement projects
  • Show independence and flexibility in dealing with multiple complex issues
  • Demonstrated strategic thinking and cross-functional team influence
  • Proven ability to manage multiple, competing priorities simultaneously
  • Composed, poised and professional demeanor in all situations
  • Being vocally self-critical
  • Strong problem-solving and service orientation
  • Payment expert on internal working of banking systems and card networks
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