Manage global operations for all payments by owning all key relationships and manage all operational components of those relationships including onboarding, escalation, and day-to-day operations.
Collaborate with Payments leadership to further develop the Payments Operations team into a high performing organization by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting.
Support cross functional teams for payment platform to build-out critical tools, create and automate processes where possible, and address longer-term or recurring issues.
Own, troubleshoot and resolve payment issues from beginning to end, working with engineering and external partners to troubleshoot and resolve issues in a systematic and timely fashion.
Execute payment programs effectively by supporting implementation teams within payments and across the entire company as a subject matter expert on operational matters.
Work with internal and external stakeholder to optimize payment flows to increase revenue and manage costs.
Be responsible to maintain service levels globally.
EXPERIENCE AND SKILLS
8+ years of experience in payment operations or partnerships, ecommerce, and retailexperience
Bachelor's degree (MBA preferred)
Experience managing card network relationships and alternative payment methods
Knowledge of backend payment systems for both payment processors and merchants
Experience managing projects for complex cross functional initiatives
Positive attitude and willingness to roll up sleeves and dig deep to achieve goals
Analytical approach to problem solving and a track record of driving results through continuous improvement
Excellent cross-group collaboration skills, ability to impact and influence outcomes in matrixed environment
Ability to think and react in a high-energy, fast-paced environment
Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Problem-solving passion and service orientation
History of effectively managing external customers and successfully working with internal teams to build new capability and implement projects
Show independence and flexibility in dealing with multiple complex issues
Demonstrated strategic thinking and cross-functional team influence
Proven ability to manage multiple, competing priorities simultaneously
Composed, poised and professional demeanor in all situations
Being vocally self-critical
Strong problem-solving and service orientation
Payment expert on internal working of banking systems and card networks