Patient Support Call Center Representative - CSI-IS-082

Cynet Systems   •  

Warren, NJ

Industry: Technology

  •  

Not Specified years

Posted 4 days ago

  by    Cynet Sytems

We are looking for Patient Support Call Center Representative for our client in Warren, NJ

Job Title: Patient Support Call Center Representative

Job Location: Warren, NJ

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • The primary objective of the Customer Service Representative is to meet established performance goals by delivering real value to our customers through defined scripting and procedures.
  • The representative will be supported in this initiative with tools and promotional resources designed to provide the best opportunity to succeed.
  • The successful representative will demonstrate the ability to manage their target audience strategically and effectively.
  • They will also need to be a highly engaged, positive team player and show a high degree of customer focus.
  • These services will be delivered through 100% initiated telephone interactions.
  • Training on all aspects of the program, scripts and tools will provided.

Responsibilities:

  • Meet and exceed defined daily program participation success rates
  • Deliver best-in-class service experience in a professional courteous manner
  • Ability to develop and maintain relationships with clients via phone
  • Provide feedback on how to improve programs and processes

Additional Responsibilities:

  • Score an average of 90% during call monitoring sessions
  • Manage simple excel spread sheets
  • Competencies
  • Strong interpersonal, verbal and written communication skills
  • Flexibility to learn new call tracking system
  • Must be able to work in a team environment
  • Basic computer skills required
  • Strong organizational skills to multitask, work in a realistic paced environment to meet goals
  • Must be comfortable in an active high volume inbound/outbound call center environment