Patient Care Director

Steward Health Care   •  

Taunton, MA

Industry: Healthcare

  •  

8 - 10 years

Posted 50 days ago

This job is no longer available.

KEY RESPONSIBILITIES:
Resource Allocation
Fiscal Responsibility
ò Prepares operating and capital budget, meets or is under expense targets and where applicable, revenue projections.
ò Conserves organizational resources by maximizing asset utilization and developing and implementing cost saving measures.
Staffing
ò Manages and utilizes personnel effectively to achieve proper staffing and optimum resource management.
ò Monitors turnover, overtime and absenteeism.

Leadership Skills
Problem-Solving
ò Focuses staff on efficient and effective problem solving approaches.
ò Insures follow-up activities are planned and executed.
Decision Making/Critical Thinking
ò Identifies problems, gathers information, selects course of action, makes timely decisions and notifies all parties involved.
Delegation
ò Fosters staff involvement in the department by delegating responsibility appropriately.
ò Maintains control over areas of responsibility and monitors progress of delegated work.
Creativity and Initiative
ò Initiates change by generating ideas and solutions.
ò Shows enthusiasm and acceptance of new approaches.
Planning and Development
ò Establishes long and short term plans to meet future needs.
ò Monitors, plans and adheres to schedule.
ò Sets goals that are attainable, measurable, realistic and are congruent with the hospitals and Steward Healthcare System's
ò Includes staff in department goal setting.
Role Model
ò Leads by example.
ò Fosters pride, collaboration and commitment among members of Morton Hospital and Steward Health Care and the community that it serves.
ò Honors team values and agreements.

Customer Commitment
Service Excellence
ò Practices and engenders a superior customer service philosophy among staff.
Performance Improvement
ò Supports Performance Improvement Process and encourages committee participation by staff.
ò Participates in and manages performance improvement initiative in own and other areas.
Mission
ò Upholds the mission and philosophy of Morton Hospital and Steward Healthcare

Personal Commitment
ò Maintains clinical competencies and strives to keep current with new technology and concepts in area of responsibility.
ò Maintains competencies necessary to provide direct care or service to the age of patients served in assigned service area.
ò Completes annual mandatory education requirements and participates in appropriate hospital management training and development workshops.

Employee Commitment
ò Encourages cooperation and teamwork in accomplishing results.
ò Completes performance evaluations in a timely manner
ò Actively seeks and acts on ways to improve team effectiveness.
ò Provides training and development for employees to support professional and personal growth, enhance job performance and improve operational effectiveness
ò Communicates specific responsibilities and performance standards to each employee.
ò Provides positive and constructive feedback based on employee's performance and develops a plan of action as needed.
ò Holds staff meetings at least once per month and makes meeting minutes available to staff.
ò Is available/accessible to staff.
ò Ensures that all staff have attended required education programs and includes staff in department goal setting.
ò Responses timely to all grievances providing opportunity for personal feedback from employee and union representative relative to any alleged contract violation with a goal toward positive resolution and commitment to comply with all expectations as outlined in the applicable collective bargaining agreement.

Organizational Commitment
Communication
ò Selects appropriate form of communication to convey information.
ò Creates an atmosphere in which clear and timely information flows between self and others and interdepartmentally.
ò Maintains positive attitude and fosters effective relationships within own and other departments.
Policies/Procedures
ò Adheres to hospital policies and procedures and identifies how policies and procedures can be modified to improve/strengthen organizational performance.
ò Review, develop, and implement departmental policies and procedures
Corporate Compliance
ò Monitors all processes to insure that all compliance and regulatory standards are met.
ò Fosters and maintains a safe working environment.
Management of Time and Resources
ò Completes work assignments within an acceptable time frame.
ò Uses time and resources to the best possible advantage for successful completion of job responsibilities.
ò Develops and maintains efficient working relationships.
ò Is reliable in respect to attendance and punctuality.
ò Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
Quality:
ò Is part of a team effort to insure quality services.
ò Offers creative solutions or alternatives to issues or concerns.
ò Produces quality results.
ò Continually strives to improve the quality of work.
Accepts responsibility for all work performed and takes appropriate corrective action as needed.

CUSTOMER SERVICE SKILLS:
ò Is cooperative in interactions, treating customers with courtesy, respect and compassion.
ò Is patient when responding to questions and answers questions appropriately.
ò Responds to requests in a timely manner.
ò Handles interruptions in a skillful way.
ò Maintains a professional appearance and demeanor.
ò Strives to prevent/resolve customer concerns to the customer's satisfaction.

REQUIRED KNOWLEDGE & SKILLS:
ò Demonstrated knowledge of clinical and professional practice issues and processes.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:
Qualifications:
ò BS in Nursing
ò Current MA RN licensure.
ò MS in Nursing or related field preferred, or matriculated in a Masters of Nursing Program or related field.
ò Minimum of 7-10 years of clinical nursing experience with three years of progressive management and leadership experience required.
ò Certification in specialty preferred (see specialties identified below).

Job Reference #: I55732