The Director oversees the inpatient clinical and administrative operations of the Operation Room, Medical Procedures, PACU, and Central Sterile units for Carney Hospital. The Patient Care Director is a key management/leadership position within the Organization and operationalizes the core values of the Organization by promoting patient centered care. The Director has twenty-four hour responsibility/accountability for the Department.
- Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards."
- Guides the Department towards a Patient-Centered Model of Care through implementation of Recovery Principles.
- Monitors and analyzes trends involving census, acuity, staff resources and changes in patient population and recommends budgets for areas of assigned responsibility.
- Based on analysis, develops variance reports, corrective action plans and data needed to project future budgetary needs.
- Develops business plans for new clinical programs and market strategy for each specialty.
- In collaboration with department directors, designs and supports Division goals and objectives which reflect the philosophy and mission of the Organization.
- Serves on department and organization committees, task forces and work groups on a voluntary and appointed basis through active participation and follow through on project work.
- Participates in Joint Commission and regulatory agencies accreditation processes.
- Collaboratively develops, maintains and evaluates standards of practice, departmental policies and procedures.
- Provides leadership to clinical staff regarding resource allocation, clinical decision making, and conflict management.
- Acts as a consultant to other disciplines relative to patient care management.
- Collaborates with Chair of Psychiatry in measuring physician productivity.
- Collaborates effectively with other department managers, administrative personnel and physicians in accordance with the Organization's mission and values.
- Collaborates with the Nurse Educators, for maintaining a level of staff competency and performance based on the standards and outcomes for patients.
- Utilizes procedures as defined by Human Resources, and related departments to provide counseling, disciplinary action and/or termination.
- Creates a climate to assist staff in identifying individual strengths and areas of learning to support staff professional growth.
- Collaborates with all disciplines in planning, operationalizing and evaluating programs related to patient care.
- Designs, implements and evaluates systems to maintain and improve care, patient/family satisfaction, cost effectiveness, and staff satisfaction.
- Acts as a liaison to community mental health providers, advocacy groups and outside agencies to meet community mental health needs.
- Masters degree in Nursing required.
- Masters degree in Psychiatric/Mental Health Nursing preferred.
- Certification in specialty preferred.
- Demonstrate knowledge of patient care in a psychiatric and substance abuse setting.
- Ability to problem-solve and work collaboratively towards defined patient care outcomes.
- Management or leadership experience required.
- Familiarity with staffing models with ability to staff to census and create schedules for operational efficiency.
- Experience with billing, revenue capture, and insurance denials and appeals preferred.
- Strong communication skills.
- Ability to effectively manage expense budget as allocated.
- Ability to make formal presentations relative to clinical, operational, educational research and financial issues.
- Current license to practice Nursing in the Commonwealth of Massachusetts.
- Must obtain 15 hours of Continuing Education annually to maintain license.
- Training in Performance Improvement, total Quality Management, and/or Continuous Quality Improvement
Job Reference #: I50561