Patient Account Manager

Conifer Health Solutions   •  

Omaha, NE

Industry: Healthcare

  •  

5 - 7 years

Posted 35 days ago

Description

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

Responsible for managing patient account staff in processing accounts and working with designated payors to ensure proper reimbursement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Ensures compliance with state and federal laws and regulations.
  • Maintains a thorough understanding of health insurance and government programs, where necessary.
  • Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
  • Monitors collection processes to determine cash flow improvement opportunities.
  • Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors.
  • Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols.
  • Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.
  • Manages desk assignments to meet employee productivity and collection efforts across all client facilities.

Qualifications

: KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Advanced knowledge of healthcare A/R
  • Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
  • Proficient in Microsoft Office (Word and Excel)
  • Advanced writing skills
  • Ability to provide advanced customer service
  • Ability to plan and implement process improvements
  • Ability to train and coach staff
  • Ability to multi-task
  • Strong leadership and organizational skills
  • Proficient in building a strong team to meet performance goals
  • Very good written and verbal communication skills
  • Strong interpersonal skills
  • Strong technical skills, including PC and MS Office Suite knowledge

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

  • 4-year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred
  • 5 – 10 years of experience in Healthcare Administration or Business Office
  • 2 – 3 years of supervisory experience

CERTIFICATES, LICENSES, REGISTRATIONS

  • HFMA-Patient Accounts or Hospital Accounting Certification encouraged

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