Patient Access Director - Southern Hills

HCA Holdings, Inc   •  

Las Vegas, NV

Industry: Healthcare


5 - 7 years

Posted 36 days ago

Duties (included but not limited to):

� Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard

� Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.

� Implement and promote excellent customer service

� Serve as the primary liaison between the SSC and the Facility

� Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements

� Inform Regional Patient Access Director of any significant issues in the Patient Access area (e.g., Pre- registration delays, pre-authorization backlogs, etc.)

� Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education

� Inform staff of relevant changes and developments in payer requirements

� Ensure quality review measurements are in place

� Facilitate implementation and monitoring of standard master files, processes, reporting and education programs

� Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate

� Develop specific objectives, budgets, and performance standards for each area of responsibility


KNOWLEDGE, SKILLS & ABILITIES � Technical Expertise - Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes

� Strategic Analysis - Analytical Review skills and ability to make decisions based on analysis

� Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

� Tactical execution - oversees the development, deployment and direction of complex programs and processes

� Financial management - applies tools and processes to successfully manage to budget

� Project Management - assesses work activities and allocates resources appropriately

� Organization - proactively prioritizes needs and effectively manages resources

� Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division, Facility and Group Executives

� Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

� Interpersonal skills - able to work effectively with other employees, patients and external parties


Bachelor's degree in Business or related field required. If a desired applicant does not have a Bachelor's degree, the requirement can be waived IF they are currently in a Bachelor's degree program.


Minimum 5 years' healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.