Partnership Program Business Analyst
The primary responsibility of the Partnership Program Business Analyst is to lead the analysis, execution and reporting of various components of partnership program initiatives to drive new business results in the Direct business. This involves working alongside the VP, Partnership Programs to coordinate efforts with business partners across the organization (e.g., leadership, legal, compliance, marketing, client operations and information technology) around our commitments to ADP to drive growth across our various programs.
Program Analysis and Reporting
- Analyze and report on partner initiatives including reporting on key metrics for overall program management. Gather appropriate data from partners to include in program reporting.
- Evaluate business results and identify opportunities for improvement across all aspects of the program.
- Provide research, reporting and other materials, as requested, for partnership opportunities.
- Conduct competitive analyses on various areas of strategic importance, including service offerings, pricing and clientexperience.
- Lead execution of various components of partnership projects and initiatives with minimal oversight, decomposing high-level information into details for implementation.
- Serve as project manager for specific program initiatives including identification, tracking and reporting on deliverables identified in the planning process.
- Gather and document requirements using interviews, analysis of business processes or conducting requirements workshops.
- Drive and challenge business units on their assumptions of how they will successfully execute their plans.
- Build and cultivate relationships with internal / external partners proactively communicating and collaborating on partnership projects and initiatives.
- Serve as an advocate for and voice of our partners to ensure internal alignment to exceed partnership expectations on program initiatives and deliverables.
- Work diligently in every interaction with our partners to better understand partner organizations includingreporting lines, centers of influence, organizational dynamics, strategic priorities andsalesand product changes.
Required Skills / Distinguishing Characteristics
- Highly motivated self-starter with the ability to determine priorities, plan, organize and follow through on assignments, and drive others to do the same.
- Ability to think critically, have strong judgment and decision-making skills.
- Attention to detail and accuracy, commitment to deliver high-quality, error-free work.
- Ability to thrive in a multi-tasking environment, deal with pressure and meet deadlines.
- Results oriented with demonstrated history of accomplishments.
- Strong organization skills, including attention to detail and ability to manage multiple projects and prioritize effectively.
- Strong client orientation and ability to build long-term, sustainable partner relationships.
- Ability to establish and maintain successful working relationships with all levels, both internally and externally.
- Must be able to effectively communicate and influence decision makers inside and outside the organization.
- Demonstrated understanding of the financial industry and a thorough knowledge of American Century Investments policies, products and services.
- Experience working with large, enterprise clients or partners (preferred).
- Minimum of two years investment industry experience; relationship management or business development background preferred.
- Demonstrated relationship-building capabilities.
- Excellent verbal, presentation, written and interpersonal communications skills.
- Bachelor’s degree in a related field or equivalent combination of education and work experience.
- Demonstrated knowledge of Microsoft Office required.