The Manager, Client Success will be responsible for leading a team of Client Success Managers in support of major strategic brands across Partner Channel. This individual will lead a team of up to 15 digital marketing professionals that deliver a white glove experience to these flagship clients through:
The successful candidate will possess strong expertise in people leadership, client care and retention, knowledge of existing and emerging digital business marketing solutions, understanding of sales processes, and client service methodologies. In addition, applicants should have successful experience managing conflicting priorities in pursuit of a common goal – the total satisfaction of our clients.
Strong proficiency in managing multiple priorities, task organization and execution, customer relationship management and client facing communication, online search and display advertising techniques, ability to select, train and mentor staff, and process management skills are required.
This role will also be responsible for communicating with C-level client leaders as well as senior internal sales and operational leaders on initiatives, adherence to Key Performance Indicators, and business updates as necessary.