Partner Service Manager

Gannett Co Inc   •  

Plano, TX

Industry: Media

  •  

Less than 5 years

Posted 34 days ago

JOB SUMMARY

The Manager, Client Success will be responsible for leading a team of Client Success Managers in support of major strategic brands across Partner Channel. This individual will lead a team of up to 15 digital marketing professionals that deliver a white glove experience to these flagship clients through:

  • Best in class digital marketing campaign management
  • Proactive, thorough communication
  • Innovative solutions to digital marketing challenges
  • Commitment to over servicing client expectations

The successful candidate will possess strong expertise in people leadership, client care and retention, knowledge of existing and emerging digital business marketing solutions, understanding of sales processes, and client service methodologies. In addition, applicants should have successful experience managing conflicting priorities in pursuit of a common goal – the total satisfaction of our clients.


Strong proficiency in managing multiple priorities, task organization and execution, customer relationship management and client facing communication, online search and display advertising techniques, ability to select, train and mentor staff, and process management skills are required.


JOB DUTIES

This role will also be responsible for communicating with C-level client leaders as well as senior internal sales and operational leaders on initiatives, adherence to Key Performance Indicators, and business updates as necessary.


Key Competencies:

  • Digital Marketing
  • Customer Focus
  • Communication
  • Organization
  • Analytical Thinking
  • Business Process and Technology Acumen
  • Conflict and Objection Management

Responsibilities:

  • Ensure that client interactions are consistent with program objectives and Client Success approach
  • Meet or exceed client retention targets, and Customer Satisfaction targets
  • Facilitate and manage client objections, concerns, and disputes in a win/win capacity
  • Responsible for the management and construction of processes, tasks, and measurements of success

JOB REQUIREMENTS

  • Bachelor’s Degree in Business, Marketing, Advertising, Public Relations or Communication
  • 3+ years of experience of Account Management or Sales Management experience in advertising or marketing
  • 2 years of experience in a leadership or team lead role, preferably managing a client facing team
  • Excellent verbal and written communication skills
  • Demonstrated expertise in customer relationship management and conflict management
  • Ability to quickly master business process, marketing and technology concepts
  • Demonstrated experience with online marketing publishing systems & processes

Req #7718