Outbound Call Center Manager

  •  

Carmel, IN

Industry: Business Services

  •  

Less than 5 years

Posted 58 days ago

  by    Matthew Hales

This job is no longer available.

RESPONSIBILITIES

  • Demonstrates leadership abilities with business units using appropriate influencing and consensus building skills to manage expectations and cultivate relationships.
  • Ensures KPI's are met or exceeded.
  • Measures, reports and communicates revenue and service level goal attainment on a daily, weekly, and monthly basis for individuals, groups and the call center overall.
  • Ensures accurate and timely communication of client issues.
  • Trains and mentors direct reports to ensure efficient operations.
  • Participates in team meetings, joint calls, and client call monitor sessions.
  • Manages profit and loss activity of team.
  • Manages various processes through other departments. Will need to drive objectives by managing internal and external relationships and establishing themselves as the point person within the operations process.
  • Client point of contact for account project management functions. Ex. New Business Ramps
  • Assures that all departments and managers are working in operational efficiency while achieving strategic objectives of the organization.
  • Develop positive culture, coach and mentor sales team
  • Develop sales matrix for the team


QUALIFICATIONS

  • Bachelor's Degree from a four year college or university or an equivalent combination of education or equivalent related experience is required
  • 3+ years previous experience with call center service Industry is required.
  • Call Center Sales, technical support leadership or business development management preferred.
  • Proven experience in coaching and developing teams


Salary

$100K - $120K