Order Management Manager

Spredfast   •  

Portland, OR

Industry: Technology


5 - 7 years

Posted 58 days ago

This job is no longer available.

Job Description

Khoros is seeking an Order Management Manager to help lead our accounting team! The primary focus of this position is to oversee Order-to-Cash (OTC) process including order review, deal deployment and billing. The role will manage three team members and work cross-functionally with Sales Operations, Sales, Customer Success, Services, FP&A, and Legal. The ideal candidate will have a strong background in the SaaS industry and will be able to demonstrate a solid understanding of the OTC process, as well as strong system skills to proactively work with various teams in automation. In addition, the candidate will become a subject-matter expert in administering the billing and order management applications. Hence, this role requires strong analytical and communication skills, fast-learning ability, and passion for process improvement. This position will report to Senior Manager of Revenues.

Job Duties:

  • Supervise worldwide operational accounting activities associated with order management
  • Lead day-to-day activities, including but not limited to order review, deal deployment, billing, and period- end close reporting related to OTC
  • Manage accounts receivable and cash application to ensure timely and accurate recording, collection, reconciliation and reporting of accounts receivable
  • Review and provide explanations for accounts receivable aging and collections metrics
  • Manage and execute an efficient and accurate accounting close and reporting process
  • Participate in cash forecast effort by analyzing billing data and cash collection status
  • Manage sales tax related activities and ensure tax compliance
  • Lead and support system implementations and various automation projects
  • Participate in identifying billing system and billing process improvements, including designing new billing reports, and working with various teams to implement changes
  • Communicate and document system requirements and billing application changes
  • Seek opportunities to continuously improve existing system functionalities
  • Implement OTC related accounting policies, internal controls and processes
  • Maintain and enhance existing systems, documentation and communication of new processes and updates to team members
  • Develop and mentor staff to build their professional career and maximize individual potential
  • Support business and departmental initiatives as needed

Minimum Requirements:

  • BA/BS degree Business Administration, Finance, Accounting or related discipline
  • 5+ cumulative years of industry experience
  • 2+ years in a management or leadership function
  • Experience with Salesforce, Netsuite or other large ERP required
  • System and data flow knowledge
  • Ability to learn and adapt to new flows and software technologies

Preferred Requirements:

  • Hi-Tech, SaaS, or related industries experience
  • RevRec knowledge/experience is a plus
  • Intermediate/advanced Excel skills (e.g. complex formula & vlookups experience) and ability to work with large volumes of transactional data
  • Looking for the ideal candidate with a combination of strong communication, organization, and partnering skills in conjunction with technical experience
  • Strong collaboration and teamwork skills
  • Ability to organize and prioritize responsibilities effectively in order to meet deadlines
  • Ability to think through new situations and evaluate data, draw valid conclusions, and effectively present information to management
  • Demonstrated ability to work cross functionally and at various levels within a company