Oracle Technology Analyst

Production Resource   •  

Armonk, NY

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 173 days ago

This job is no longer available.

Responsibilities

• Resolve items on PRG’s Oracle ERP issues list (including configuration, setups and redesign, where necessary)
• Manage relevant IT Help Desk tickets from creation thru resolution, primarily within Oracle’s SR processes
• Support remediation activities to both end-users and business analysts
• Analyze Help Desk tickets for commonalty of issues and identify training or improvement opportunities
• Create and validate reporting and integration specs
• Provide proactive monitoring and troubleshooting of system processes
• Organize & execute regression testing with patches and upgrades
• Document and maintain system configuration changes including business processes (i.e. cheat sheets, quick-guides, video's)
• Point of contact to local resources for imminent global roll-outs, support/continuity/standards, including on-site discovery and support
• Participate in scheduled Oracle status meetings
• Reports within the Business Technology Services division at PRG’s New Windsor, NY location

Qualifications

• Bachelor’s degree in Information Technology or other related field
• Minimum of 4 years business experience
• Background in basic project management is required
• Experience working with hosted/cloud business applications is preferred
• Demonstrate ability to work collaboratively in a team structure
• Excellent problem solving/analytical abilities to independently resolve a variety of routine and complex issues
• Excellent organizational skills, follow-up skills and the ability to multi-task with attention to detail
• Excellent verbal and written communication skills
• Proficiency with Excel (VLOOKUP, pivots, and databases)
• Proficient with navigation of various online tools and technology
• Occasional travel is required to PRG locations globally
• High level of discretion with confidential material

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